Payments & Reconciliation Specialist – Hybrid

Shift; United States; Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Flexible working environment

Parental leave 26 weeks

Collaborative teams

Wellbeing benefits

Job summary

Shift is a payments-focused business empowering Australian SMEs to manage cashflow, terms, and funding with a collaborative team and market-leading technology.

As a Customer Service Officer – Payments, you will oversee day-to-day payment processing, monitor funding, investigate failures, and support refunds while ensuring compliance with controls and SLAs. This role involves close collaboration with Cuscal, Cache, and ThreatMetrix to resolve incidents.

Qualifications

• Experience in payments operations or a similar environment.
• Experience resolving payment queries and reconciliation discrepancies.
• Experience with multiple payment channels (NPP, direct debit, international payments).

Responsibilities

• Manage day-to-day payment operations across channels.
• Support funding and top-up activities for Shift operational accounts.
• Investigate payment queries and exceptions.
• Complete reconciliations, refunds, and payment adjustments.
• Maintain accurate payment records and internal controls.
• Liaise with external partners to investigate payment issues.

Skills

Payments operations

Banking operations

Customer communication

Reconciliation

AML/CTF awareness

Problem solving

Multi-channel payments

Attention to detail

Education

Business/Finance degree (beneficial)

Tools

Payment platforms

Banking systems

Job description

Shift is a payments-focused business empowering Australian SMEs to manage cashflow, terms, and funding with a collaborative team and market-leading technology.

As a Customer Service Officer – Payments, you will oversee day-to-day payment processing, monitor funding, investigate failures, and support refunds while ensuring compliance with controls and SLAs. This role involves close collaboration with Cuscal, Cache, and ThreatMetrix to resolve incidents.