Payments Platform Leader — Growth & Strategy (Hybrid)

Duke Energy; Charlotte (NC); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Duke Energy's Residential Solutions division is expanding to integrate a third-party payment processor on a new customer-facing platform, aiming to grow subscriber base and revenue. The role focuses on leading the payment platform implementation, strategy, and lifecycle, coordinating with stakeholders across the organization.

As the owner of platform capabilities, you will drive improvements in conversion, payment success and retention, while negotiating merchant contracts and overseeing

Qualifications

• Bachelor's degree required in engineering, business, finance, or related field.
• Minimum 5 years of related working experience.
• Associate's degree with 7 years of related experience; alternative: High School Diploma/GED with 9 years of related work experience.

Responsibilities

• Owns the payment platform implementation, product strategy and roadmap.
• Drive evolution of payment experiences and optimize platform capabilities.
• Own the full product lifecycle for the payment platform including strategy, roadmap, prioritization, execution and launch.
• Drive platform capabilities to improve purchase conversion, first payment success, renewal and subscriber retention.
• Manages merchant contract negotiations, payment strategies and alternative payments.
• Develop in-depth understanding of consumer payment products as subject matter expert.
• Partner with cross-functional teams to align growth, performance management and risk priorities.
• Survey payment industry trends and competitors to identify opportunities.
• Manage external vendors responsible for payments operations and related services.
• Maintain visibility into industry trends, new providers and regulatory developments.
• Lead a team that manages profitable products and services with internal and external stakeholders.

Education

Bachelor's Degree in Engineering, Business, Finance, or other related degree

Associate's degree and 7 years of related experience

High School Diploma/GED and 9 years of related work experience

Job description

Duke Energy's Residential Solutions division is expanding to integrate a third-party payment processor on a new customer-facing platform, aiming to grow subscriber base and revenue. The role focuses on leading the payment platform implementation, strategy, and lifecycle, coordinating with stakeholders across the organization.

As the owner of platform capabilities, you will drive improvements in conversion, payment success and retention, while negotiating merchant contracts and overseeing