Lead Products & Services Manager - Pricing Strategy & Payment Integration

Duke Energy Corporation; Charlotte (NC); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Duke Energy Corporation, Residential Solutions, seeks a Senior Product Manager for payment platform integration on a new customer-facing platform. The role focuses on shaping product strategy, roadmaps, and partner collaboration to expand payment experiences and subscriber growth.

The position requires leading end-to-end platform development, managing external vendors, and aligning stakeholders to maximize conversion, first payment success and long-term revenue performance while applying strong

Qualifications

• Bachelor's degree in engineering, business, finance or related field.
• Minimum 5 years related experience or 7 years with an Associate's degree.
• In lieu of a degree, equivalent work experience as listed.

Responsibilities

• Owns the payment platform implementation, product strategy and roadmap.
• Drive evolution of payment experiences and optimize platform capabilities.
• Own full product lifecycle from strategy to launch.
• Improve purchase conversion, payment success, renewal and revenue.
• Manage merchant contracts, payment strategies and alternative payments.
• Develop deep understanding of consumer payment products as SME.
• Partner with cross-functional teams to align growth and risk priorities.
• Survey industry efforts and identify opportunities with peers.
• Oversee external vendors for payments operations and technology providers.
• Translate business needs into requirements and delivery artifacts for digital assets.

Skills

Payment platform

Product strategy

Roadmap

Vendor management

Cross-functional leadership

Negotiations

Data analysis

Stakeholder management

Education

Bachelor's Degree in Engineering/Business/Finance or related

Associate's degree + 7 years related experience

High School Diploma/GED + 9 years related experience

Master's Degree in Marketing/Engineering/Business Administration

Job description

Summary

Residential Solutions is the non‑regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third‑party payment processor on the new customer‑facing platform. The platform is positioned to grow and accelerate our current non‑regulated Residential Solutions business by expanding out new products and services and targeting new customers.

Job Summary

Residential Solutions is the non‑regulated business of Duke Energy that sells and administers Home Protection Plans to residential customers. As the business is expanding and a new platform is being developed to support new business models and customers, we are looking to fill a role with focus on integrating a third‑party payment processor on the new customer‑facing platform. The platform is positioned to grow and accelerate our current non‑regulated Residential Solutions business by expanding out new products and services and targeting new customers.

Responsibilities

• Owns the payment platform implementation, product strategy and roadmap
• Drive out the evolution of payment experiences, optimize systems and platform capabilities that directly influence subscriber growth
• Own the full product lifecycle for the payment platform, including strategy, roadmap, prioritization, execution and launch
• Drive platform capabilities that improve purchase conversion, first payment success, renewal, subscriber retention and long‑term revenue performance
• Manages merchant contract negotiations, payment strategies and alternative payments
• Develop in depth understanding of Consumer payment products and serves as a subject matter expert
• Partners with cross functional teams and leaders across the organization to align growth, performance management, and risk management priorities and execution
• Surveys payment industry efforts and peer competitors to identify areas of opportunity
• Manage external vendors responsible for payments end-to-end operations, including processing services and technology providers, card networks, embossing and printing capabilities, and loyalty platforms
• Maintains visibility into industry trends, customer behaviors, new product offerings, new providers and regulatory trends, and areas of focus
• Leads and facilitates group that manages profitable products & services in collaboration with key internal stakeholders and external stakeholders, to create alliances and execute successful customer initiatives.
• Translate business objectives and user needs into business requirements, user stories, target‑state process flows, product roadmaps, and delivery artifacts for digital assets and adjacent payments initiatives
• Continually reviews work processes within assigned products, programs and services and takes timely action for improvement
• Manage the vendor relationships like a business owner with minimal supervision for items like performance standards, quality, timeliness, tracking and reporting, invoicing, equipment operation, customer satisfaction and coordination with program stakeholders

Basic/Required Qualifications

• Bachelor's Degree in Engineering, Business, Finance, or other related degree
• Minimum 5 years related working experience or
• Associate's degree and 7 years of related experience
• In lieu of bachelor's/associates degree, a High School Diploma/GED and 9 years of related work experience

Preferred Qualifications

• Master’s Degree in Marketing, Engineering, or Business Administration
• 7 years of related work experience

Additional Preferred Qualifications

• Experience leading or coordinating cross-functional initiatives, governance routines, and business planning processes.
• Experience with project management, including development of implementation plans, timelines, status reporting, and follow-up routines.
• Strong financial acumen and ability to connect performance insights to business decisions.
• Expert PowerPoint skills, including the ability to translate strategy, data, performance insights, and complex initiatives into clear, compelling executive‑level presentation stories.
• Strong collaboration and relationship‑building skills across functions and levels of the organization.
• Strong problem‑solving, analytical, and decision‑support skills.
• Strong organizational and planning skills, with the ability to manage multiple priorities in a dynamic environment.
• Strong written, verbal, and presentation communication skills.
• Demonstrated ability to influence, facilitate, and drive alignment across diverse stakeholder groups.
• Experience preparing executive presentations, business reviews, leadership meeting materials, and strategic updates.
• Systems thinking and ability to connect the dots across functions, priorities, initiatives, and enterprise objectives.
• Experience successfully working in a team environment to achieve shared goals.
• Demonstrated experience in change management, process integration and implementation and supervisory or management experience

Working Conditions

• Hybrid – Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable commute to the designated Duke Energy facility.
• Office Environment

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No. This is not a Visa Sponsored Position. This role requires the ability to work lawfully in the U.S. without employment‑based immigration sponsorship, now or in the future.

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.