Payments Operations Tech BA: RCA, API & SQL Expert

BrickRed Systems LLC; Englewood (CO); On-site; USD 110,000 - 160,000; Full time

Job summary

BrickRed Systems seeks a Technical Business Analyst – Payments Operations to support payment processing, production troubleshooting, and transaction processing environments.

You will bridge Business, Operations, Support, and Engineering teams by investigating payment issues, analyzing transaction flows, validating APIs, and using data analysis to identify root causes and drive resolution. The role requires 5+ years in related roles and strong SQL/API testing skills.

Qualifications

• 5+ years of experience as a Business Analyst, Technical Business Analyst, Production Support Analyst, Software Engineer, SDET, or similar role.
• Strong experience with SQL, API Testing, Production Support, Log Analysis, Troubleshooting, and Root Cause Analysis.
• Experience supporting payment processing systems or financial transaction platforms.
• Knowledge of REST APIs, JSON, XML, and system integration.
• Strong requirements gathering, analytical, problem-solving, and stakeholder management skills.
• Experience with Postman, Swagger, or similar API testing tools.

Responsibilities

• Support payment processing operations across multiple payment rails and transaction channels.
• Investigate transaction failures, payment exceptions, reconciliation issues, and processing delays.
• Perform Root Cause Analysis (RCA) and troubleshoot production issues.
• Analyze application, middleware, and system logs.
• Trace end-to-end transaction flows across multiple systems.
• Validate and troubleshoot REST/SOAP APIs using Postman, Swagger, or similar tools.
• Analyze API request/response payloads and integration issues.
• Use SQL for transaction investigation, data validation, reconciliation, and trend analysis.
• Gather and document business/technical requirements, user stories, process flows, and functional specifications.
• Support UAT, production validation, release readiness, incident management, and process improvements.
• Collaborate with business stakeholders, operations, product, technology, and vendor teams.

Skills

SQL

API Testing

Production Support

Log Analysis

Root Cause Analysis

Stakeholder Management

Requirements Gathering

Analytical Thinking

Troubleshooting

System Integration

Tools

Postman

Swagger

Splunk

Kibana

Dynatrace

AppDynamics

AWS

Azure

GCP

Job description

BrickRed Systems seeks a Technical Business Analyst – Payments Operations to support payment processing, production troubleshooting, and transaction processing environments.

You will bridge Business, Operations, Support, and Engineering teams by investigating payment issues, analyzing transaction flows, validating APIs, and using data analysis to identify root causes and drive resolution. The role requires 5+ years in related roles and strong SQL/API testing skills.