Payments Operations Specialist II

First Tech Federal Credit Union; Hillsboro (OR); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Generous 401(k) match

Paid Time Off: 15 days first year + 40

Sick time

Paid federal holidays

Special employee pricing on lending

Job summary

First Tech Federal Credit Union in Hillsboro, OR is seeking a Payment Services Support II to assist with a wide range of payment transactions and money movement duties. The role emphasizes accuracy, timely processing, and adherence to procedures.

You will review transactions, support clearing and reconciliation, and respond to inquiries while maintaining audit-ready records. The position offers a hybrid schedule and opportunities to contribute to service improvements.

Qualifications

• High School Diploma with some post-secondary education preferred.
• 1+ years of relevant experience in payments or financial services.
• Basic understanding of payment processing, deposits, funds transfers.
• Ability to process transactions with accuracy and attention to detail.
• Strong problem-solving and analytical skills.
• Effective verbal and written communication for service delivery.
• Ability to follow procedures and demonstrate sound judgment.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities and meet deadlines in a team environment.
• N/A certification/license.

Responsibilities

• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Skills

Payment processing

Attention to detail

Problem-solving

Communication skills

Procedural compliance

Team collaboration

Proficiency with business systems

Multitasking

Education

High School Diploma with some post-secondary education preferred

Tools

Payment platforms

Office software

Job description

First Tech Federal Credit Union in Hillsboro, OR is seeking a Payment Services Support II to assist with a wide range of payment transactions and money movement duties. The role emphasizes accuracy, timely processing, and adherence to procedures.

You will review transactions, support clearing and reconciliation, and respond to inquiries while maintaining audit-ready records. The position offers a hybrid schedule and opportunities to contribute to service improvements.