Payments Operations Specialist: ACH, Wires & Checks

Coastal Credit Union; Raleigh (NC); Hybrid; USD 54,000 - 74,000; Full time

Job summary

Coastal Federal Credit Union in Raleigh, NC is seeking a Payment Specialist to assist members with complex payment services including ACH, direct deposit, ACH originations, Digital payments/A2A, checks, adjustments, disputes, and wire transfers. The role emphasizes accuracy, regulatory compliance, and delivering superior member service while working in a hybrid setup.

The position requires three years of experience in payment operations and a high school diploma or equivalent.

Qualifications

• Three years of financial institution experience in payment operations.
• High school diploma or equivalent.

Responsibilities

• Assist members with complex payment services including ACH, direct deposit, ACH originations, Digital payments/A2A, checks, adjustments, disputes, and wire transfers.
• Ensure compliance with regulatory and internal requirements with a strong focus on accuracy and member service.
• Process ACH items, exceptions, disputes, and research member issues in accordance with Nacha rules and Regulation E.
• Review and process time-sensitive check items and ensure proper posting, returns, and warranties.
• Validate outgoing wire transfers (domestic and international) with proper approvals and sanctions screening.
• Provide tier 2 support for Retail and Contact Center staff and respond to digital banking payment inquiries.

Job description

Coastal Federal Credit Union in Raleigh, NC is seeking a Payment Specialist to assist members with complex payment services including ACH, direct deposit, ACH originations, Digital payments/A2A, checks, adjustments, disputes, and wire transfers. The role emphasizes accuracy, regulatory compliance, and delivering superior member service while working in a hybrid setup.

The position requires three years of experience in payment operations and a high school diploma or equivalent.