Payments Operations Specialist

The Clearing House; North Carolina; Hybrid; USD 60,000 - 90,000; Full time

Job summary

The Clearing House is seeking a Payments Operations Specialist to support products and services and ensure transactions are processed with high quality and timeliness. The role requires a set schedule to provide 24/7 coverage for TCH customers, with hours from 9 AM to 7 PM on Mon Tue Wed & Fri; overtime and weekend/holiday hours may be required.

The ideal candidate has a business-related degree or 5+ years in banking/financial institutions, with experience in mainframe and Windows distributed

Qualifications

• Bachelor’s degree in business field or 5+ years of practical work experience.
• Experience in Banking or Financial institutions.
• Able to provide weekend coverage and extended hours as needed.
• Experience with Mainframe and Windows distributed systems.
• Fast-paced environment with time-sensitive priorities.
• Attention to detail to meet policies and regulatory requirements.
• Excellent verbal and written communication with customers.
• Knowledge of clearing and settlement functions.
• Operations background with trade processing, settlement, reporting and regulatory rules.
• Documentation of procedures in formal systems.

Responsibilities

• Execute all bank settlements and cut-offs.
• Respond to inquiries in a timely and accurate manner.
• Execute scheduled activities to meet critical time-tables.
• Provide functional support for in-house applications.
• Respond to NACHA and ECCHO standards inquiries.
• Address settlement reconciliation for CHIPS, ACH, SVPCO, and RTP.
• Review and maintain procedural documentation.
• Resolve issues in the tracking system.
• Support weekend testing when assigned.
• Escalate application concerns to SMEs and management.
• Maintain industry certificates.
• Produce monthly management and customer reports.
• Assist with ad hoc projects and new product launches.

Skills

Attention to detail

Strong communication

Ability to work under pressure

Banking/Payments knowledge

Weekend coverage willingness

Education

Bachelor’s degree in business-related field

Tools

Mainframe / Windows distributed systems

MS Excel

Job description

Position Summary:

The Payments Operations Specialist provides support of the products and services offered by The Clearing House ensuring transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that ensures 24/7 coverage for TCH customers. The hours for this position are: 9 AM- 7-PM Monday, Tuesday, Wednesday & Friday. Overtime and additional weekend/ Holiday hours may be required.

Qualifications Required

• Bachelor’s degree in business-related field or a minimum of 5+ years’ practical work experience
• Relevant experience in Banking or Financial institutions
• Must be available to provide coverage when needed and available to work weekends
• Must have experience working in a Mainframe and Windows Distributed Systems environment
• Ability to work in a fast-paced environment with competing time sensitive priorities
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
• Should demonstrate a strong knowledge of clearing and settlement functions
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
• Maintain formal operations and procedural documentation
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients
• Working knowledge of standard computer software, including MS Excel, Office and Word

Essential Functions And Responsibilities

• Responsible for executing all bank settlements and cut-offs
• Ensure all incoming inquiries are responded to in a timely and accurate manner
• Executed scheduled list of activities ensuring critical time-tables are met
• Provide functional support for all in house applications
• Respond to inquiries for NACHA and ECCHO standards
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
• Procedural documentation review & maintenance
• Issue resolution on internal issue tracking system
• Support weekend testing when assigned
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
• Maintain industry certificates
• Execute monthly reporting for management and customers
• Assist in ad hoc projects as assigned and new product launch operations support

Success Factors/job Competencies

• All service level agreements are achieved
• All issues expeditiously resolved and thoroughly documented
• All documentation completed and maintained accordingly
• 100% compliance with internal regulatory requirements
• Ensure training of staff with a focus of skill development and contingency readiness
• Clear and timely communication with internal and external customers and co-workers
• Maintenance of department procedures, schedules and checklists
• Maintenance and creation of reports for team and management
• Maintain/Obtain industry accreditation

Physical Demands and Work Environment:

The working environment is generally favourable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Candidates will report to the office three days each week. Onsite work requirements may change at any time.