Payments Operations Specialist

The Clearing House; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Job summary

The Clearing House in Charlotte, NC is seeking a Payments Operations Specialist to ensure payments are processed with the highest quality and timeliness. The role requires working a set schedule to provide 24/7 coverage for TCH customers.

Hours are 9 AM–7 PM on weekdays with overtime and occasional weekend/holiday hours. The candidate should have banking experience, Mainframe and Windows systems familiarity, and strong regulatory and reporting skills.

Qualifications

• Bachelor’s degree in business-related field or 5+ years’ experience.
• Experience in Banking or Financial institutions.
• Available to work weekends and provide coverage when needed.
• Experience with Mainframe and Windows Distributed Systems.
• Strong attention to detail and regulatory compliance.
• Excellent verbal and written communication with internal/external customers.
• Knowledge of clearing and settlement functions and card networks (EMV).
• Proficient with MS Office (Excel, Word).

Responsibilities

• Execute all bank settlements and cut-offs.
• Respond to inquiries in a timely and accurate manner.
• Perform scheduled activities to meet critical time-tables.
• Provide functional support for in-house applications.
• Respond to NACHA and ECCHO standards.
• Handle settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP.
• Review and maintain procedural documentation.
• Resolve issues via the internal tracking system.
• Support weekend testing when assigned.
• Escalate application concerns to subject matter experts and management.
• Maintain industry certifications.
• Execute monthly reporting for management and customers.
• Assist in ad hoc projects and new product launch operations.

Skills

Banking experience

Mainframe experience

Windows Distributed Systems

MS Excel

Communication skills

Attention to detail

Regulatory knowledge

Card networks knowledge

Education

Bachelor's degree in business-related field

Job description

Position Summary: The Payments Operations Specialist provides support of the products and services offered by The Clearing House ensuring transactions are processed with the highest level of quality and in a timely manner.

The role requires working on a set schedule that ensures 24/7 coverage for TCH customers. The hours for this position are: 9 AM- 7-PM Monday, Tuesday, Wednesday & Friday. Overtime and additional weekend/ Holiday hours may be required.

Qualifications Required:

• Bachelor’s degree in business-related field or a minimum of 5+ years’ practical work experience
• Relevant experience in Banking or Financial institutions
• Must be available to provide coverage when needed and available to work weekends
• Must have experience working in a Mainframe and Windows Distributed Systems environment
• Ability to work in a fast-paced environment with competing time sensitive priorities
• Strong attention to detail to ensure firm policies and procedures are adhered to and regulatory requirements are met
• Excellent verbal and written communication skills (must establish good rapport with internal and external customers)
• Should demonstrate a strong knowledge of clearing and settlement functions
• Operations background with firm knowledge of various trade processing, settlement, reporting and regulatory rules and regulations
• Maintain formal operations and procedural documentation
• Banking systems background in a batch and or real-time
• Must have working business knowledge of credit/debit cards and related industry partners and processes, including card network standards such as EMV
• Apply knowledge of banking and EFT payments systems to assist clients
• Working knowledge of standard computer software, including MS Excel, Office and Word

Essential Functions and Responsibilities:

• Responsible for executing all bank settlements and cut-offs
• Ensure all incoming inquiries are responded to in a timely and accurate manner
• Executed scheduled list of activities ensuring critical time-tables are met
• Provide functional support for all in house applications
• Respond to inquiries for NACHA and ECCHO standards
• Respond to settlement reconciliation inquiries for CHIPS, ACH, SVPCO, and RTP
• Procedural documentation review & maintenance
• Issue resolution on internal issue tracking system
• Support weekend testing when assigned
• Effectively handle application concerns with proper escalation to appropriate subject matter experts and management
• Maintain industry certificates
• Execute monthly reporting for management and customers
• Assist in ad hoc projects as assigned and new product launch operations support

Success factors/job competencies:

• All service level agreements are achieved
• All issues expeditiously resolved and thoroughly documented
• All documentation completed and maintained accordingly
• 100% compliance with internal regulatory requirements
• Ensure training of staff with a focus of skill development and contingency readiness
• Clear and timely communication with internal and external customers and co-workers
• Maintenance of department procedures, schedules and checklists
• Maintenance and creation of reports for team and management
• Maintain/Obtain industry accreditation

Physical Demands and Work Environment: The working environment is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Candidates will report to the office three days each week. Onsite work requirements may change at any time.