Payments Operations Associate: ACH & Wire Specialist

Hancock Whitney Corp.; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hancock Whitney Corp. is seeking a Payment Processing Support Associate 2 to handle ACH and wire operations, verification, and basic research within the Payment Operations team.

You will perform routine wire transfers, ACH scheduling, and exception handling while ensuring compliance with NACHA rules and internal policies. The role requires 1–3 years of banking operations experience, strong attention to detail, and solid communication skills.

Qualifications

• 1–3 years of banking operations experience, preferably ACH or wire processing.
• Proficient with NACHA Operating Rules, BSA, Reg. E, and related federal regulations (or willingness to train).
• Proficient with Microsoft Office Suite (Word, Excel).
• Effective verbal and written communication skills.

Responsibilities

• Process routine outgoing and incoming wire transfers under established protocols.
• Support daily ACH file scheduling, balancing, and end-of-day reconciliation activities.
• Complete basic wire and ACH exception handling tasks (item returns, stop payments, file repairs).
• Review and archive customer documents to ensure compliance with retention and verification requirements.
• Conduct callback verifications for designated wire transfers per risk thresholds.
• Monitor payment activity for irregularities and escalate issues as needed.
• Assist with updating customer setups for ACH origination and related documentation.
• Respond to internal and external requests for payment research and documentation retrieval.
• Back up other desks across ACH and wire functions to ensure continuity.

Skills

ACH processing

Wire processing

Microsoft Excel

Verbal communication

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Hancock Whitney Corp. is seeking a Payment Processing Support Associate 2 to handle ACH and wire operations, verification, and basic research within the Payment Operations team.

You will perform routine wire transfers, ACH scheduling, and exception handling while ensuring compliance with NACHA rules and internal policies. The role requires 1–3 years of banking operations experience, strong attention to detail, and solid communication skills.