ACH Operations Expert II: Payments & Mentoring

First Financial Bank; Cincinnati (OH); On-site; USD 26,174 - 31,684; Full time

Job summary

First Financial Bank in Cincinnati, OH is seeking an ACH Operations Specialist II to support electronic ACH payments and ensure NACHA compliance. You will interact with clients and internal teams to resolve settlement issues, handle disputes, and perform data entry and reporting tasks.

The role requires a high school diploma, proficiency in Microsoft Word/Excel, and strong customer service skills. Preferred: AAP certification, Jack Henry experience, and 3–5 years in banking ops.

Qualifications

• High School Diploma or equivalent.
• Intermediate knowledge of Microsoft Office Word & Excel.
• Strong customer service experience, including client issue resolution.

Responsibilities

• Manage workflow and delegate as appropriate.
• Process ACH client disputes and resolve issues with clients and internal teams.
• Research Level 2 issues and escalate as needed to Operations Specialists III or Manager.
• Balance daily ACH activity and perform data entry tasks.
• Coordinate annual release testing and disaster recovery exercise participation.

Skills

Excellent communication

Customer service experience

Data entry and organization

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Jack Henry Banking Software

Job description

First Financial Bank in Cincinnati, OH is seeking an ACH Operations Specialist II to support electronic ACH payments and ensure NACHA compliance. You will interact with clients and internal teams to resolve settlement issues, handle disputes, and perform data entry and reporting tasks.

The role requires a high school diploma, proficiency in Microsoft Word/Excel, and strong customer service skills. Preferred: AAP certification, Jack Henry experience, and 3–5 years in banking ops.