Payments Observability Product Manager

U.S. Bank; Irving (TX); Hybrid; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Short-term and long-term disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Payments Observability Technical Product Manager to lead the development and maintenance of Product Observability across all Payments divisions.

You will partner with engineering, SRE, and operations to improve service reliability and customer experience, and drive adoption of monitoring and dashboards. Responsibilities include defining the roadmap, tracking KPIs, and coordinating with multiple technology teams to deliver resilient payment solutions.

Qualifications

• Technical Product Management experience for technology, platform, infrastructure, or reliability-focused products.
• Strong understanding of Observability, SRE, and service health monitoring.
• Expertise with agile development practices (Scrum/Kanban).
• Proficient with project management and issue-tracking tools (Jira).
• Experience with IT service management tools (ServiceNow).
• Ability to translate business needs into technical product requirements and priorities.
• Clear product requirements, user stories, nonfunctional requirements, and acceptance criteria.
• Experience defining KPIs/OKRs, adoption metrics, and outcome measures.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, and operations to improve service reliability and customer experience.
• Establish and track reliability metrics and service health indicators.
• Prioritize initiatives based on customer impact and business value.
• Drive adoption of monitoring, alerting, dashboards, and observability best practices.
• Analyze incidents and performance data to identify improvements.
• Create executive and operational reporting on platform health and journeys.
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.

Skills

Technical Product Management

Observability

SRE

Agile methodologies

Jira

ServiceNow

Stakeholder management

Requirements writing

KPIs & OKRs

Communication & leadership

Tools

Jira

ServiceNow

CI/CD

Cloud platforms

Job description

U.S. Bank is seeking a Payments Observability Technical Product Manager to lead the development and maintenance of Product Observability across all Payments divisions.

You will partner with engineering, SRE, and operations to improve service reliability and customer experience, and drive adoption of monitoring and dashboards. Responsibilities include defining the roadmap, tracking KPIs, and coordinating with multiple technology teams to deliver resilient payment solutions.