Payments Observability Tech Product Manager

U.S. Bank; Englewood (CO); On-site; USD 86,000 - 102,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability (short-term & long-term)

Parental leave

401(k) and retirement plan

Paid vacation and holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank’s Payments Observability Technical Product Manager leads the development and maintenance of Product Observability across all Payments divisions, partnering with engineering and business teams to strengthen customer support and service reliability.

You will own the observability product roadmap, prioritize initiatives by impact and risk, and guide the organization toward measurable improvements in platform health and customer journeys.

Qualifications

• Technical product management experience.
• Strong understanding of Observability, Site Reliability Engineering (SRE), and service health monitoring.
• Expertise in agile development practices and frameworks including Scrum and Kanban.
• Strong knowledge of project management and issue-tracking tools, such as Jira.
• Experience with IT service management tools including ServiceNow.
• Ability to translate business needs into technical product requirements and priorities.
• Skill in writing clear product requirements, user stories, nonfunctional requirements, and measurable acceptance criteria.
• Experience defining KPIs, OKRs, adoption measures, and outcome metrics to evaluate product performance and business value.
• Strong stakeholder management, communication, leadership, and problem-solving skills.

Responsibilities

• Define and execute the observability and reliability product roadmap.
• Partner with engineering, SRE, operations, and business teams to improve service reliability and customer experience.
• Establish and track key reliability metrics, performance goals, and service health indicators.
• Prioritize initiatives based on customer impact, operational risk, and business value.
• Drive adoption of monitoring, alerting, dashboarding, and observability best practices.
• Analyze incidents, trends, and performance data to identify improvement opportunities.
• Create executive and operational reporting on platform health and customer journeys.
• Lead cross-functional stakeholders to deliver resilient, scalable payment solutions.

Skills

Product Management

Observability

SRE

Agile (Scrum/Kanban)

Jira

ServiceNow

Requirements writing

KPIs/OKRs

Stakeholder management

Leadership

Problem-solving

Tools

Jira

ServiceNow

Job description

U.S. Bank’s Payments Observability Technical Product Manager leads the development and maintenance of Product Observability across all Payments divisions, partnering with engineering and business teams to strengthen customer support and service reliability.

You will own the observability product roadmap, prioritize initiatives by impact and risk, and guide the organization toward measurable improvements in platform health and customer journeys.