Payments-Digital & Design-Product Manager-Vice President

Aumni; Jersey City (NJ); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health care

On-site health centers

Retirement plan

Backup childcare

Tuition reimbursement

Mental health support

Financial coaching

Job summary

JPMorganChase in New Jersey is seeking a Product Manager for Digital Client Onboarding, Servicing and Insights within the DCOSI-Digital Data Product Team. You will voice customer needs, guide end-to-end product life cycles, and deliver high-quality digital payment experiences that scale across client channels.

You will own the backlog, define multi-year roadmaps, and work with engineering, controls, and analytics teams to ensure measurable adoption, engagement, and outcomes across a regulated

Qualifications

• 5+ years of experience in product management or a relevant domain area.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Payments domain expertise with understanding of payments workflows in digital channels.
• Strong influence and communication skills, including executive-ready storytelling.

Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads commercial payments insights across digital channels, delivered directly to clients within digital payment portals
• Defines multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment
• Partners with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience
• Drives cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches
• Establishes success metrics and measurement plans for adoption, engagement, and outcomes, and drives iteration based on learnings

Skills

Product management

Voice of the customer

Market research

Backlog management

Executive storytelling

Regulated environment

Payments domain

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Digital Client Onboarding, Servicing and Insights (DCOSI)-Digital Data Product Team (Client Insights), you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Leads commercial payments insights across digital channels, delivered directly to clients within digital payment portals
• Defines multi-year product strategy and roadmap for the insights portfolio, including prioritization, business cases, and executive stakeholder alignment
• Partners with channel product teams and stakeholders to ensure insights are usable, compliant, and delivered with a high-quality client experience
• Drives cross-functional delivery across engineering, operations, data/platform partners, and controls to remove dependencies and execute launches
• Establishes success metrics and measurement plans for adoption, engagement, and outcomes, and drives iteration based on learnings

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Payments domain expertise (transaction banking / treasury / commercial payments) with strong understanding of payments workflows and client needs in digital channels
• Demonstrated ability to translate complex payments data into clear client-facing insights and recommended actions delivered directly in digital payment portals
• Strong influence and communication skills, including executive-ready storytelling and the ability to align stakeholders on priorities and tradeoffs for this portfolio
• Proven ability to own a multi-year product vision and translate it into executable quarterly plans
• Experience driving outcomes in a regulated environment, partnering effectively with controls/compliance stakeholders for digital products

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Experience leading client-facing insights, analytics, or alerting products in fintech or major financial services institutions
• Experience building AI-driven insights and actionable recommendation capabilities for digital payment portals
• Experience with personalization, decisioning, or rules-based recommendation systems in digital experiences
• Experience partnering with engineering and data teams to deliver products with clear performance, scalability, and reliability outcomes
• Experience defining and implementing product measurement frameworks (adoption, engagement, outcomes) for digital features

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics