Payments-Digital & Design-Commercialization-Product Executive Director

J.P. Morgan; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Total rewards package

Health coverage

Job summary

JPMorgan Chase & Co. in New York seeks a Product Director within Digital & Design Commercialization to lead customer-centric development, shaping strategic product direction and cross-functional collaboration.

You will influence innovation, manage risk, and guide teams to deliver market-ready features that meet client needs. You will drive client insights across markets, align growth roadmaps with business goals, and partner with Payments and other regions to ensure successful product outcomes.

Qualifications

• 8+ years of experience delivering products, projects, or technology applications.
• Extensive knowledge of the product development life cycle, technical design, and data analytics.
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience driving change within organizations and managing stakeholders across multiple functions.

Responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets.
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth.
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives.
• Drives client outreach initiatives to develop first‑hand knowledge about clients’ needs across markets / segments and act on the feedback by aligning the growth roadmap and positioning.
• Establish effective partner routines with stakeholders across Payments, including Digital & Design Product, Regions, Sales, Marketing, Business Transformation, and segment leads.
• Oversees annual budgeting prioritization to ensure investments tie to business outcomes and client needs.
• Owns product performance and is accountable for investing in enhancements to achieve business objectives.
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation.

Skills

Product leadership

Lifecycle management

Data analytics

Stakeholder management

Education

MBA or related graduate degree

BA/BS in Management or related field

Job description

Ignite your passion for product innovation by leading customer‑centric development, inspiring solutions, and shaping the future with your strategic vision and influence.

As a Product Director in Digital & Design Commercialization team, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross‑functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind‑mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives

• Drives client outreach initiatives to develop first‑hand knowledge about clients’ needs across markets / segments and act on the feedback by aligning the growth roadmap and positioning

• Establish effective partner routines with stakeholders across Payments, including Digital & Design Product, Regions, Sales, Marketing, Business Transformation, and segment leads

• Oversees annual budgeting prioritization to ensure investments tie to business outcomes and client needs

• Owns product performance and is accountable for investing in enhancements to achieve business objectives

• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field
• BA/BS in Management, Strategy, Administration, Communications, MBA or related graduate degree

• 6+ years professional experience in a bank or other financial institution, consulting firm, and/ or software company

• 4+ years’ experience working with Payments Sales, Product, and Marketing leaders

• Expertise in Payments products and digital channel capabilities (including online, mobile, and API)

• Experience developing strategic assessments, pricing frameworks, and competitive intelligence reports
• Demonstrated prior experience working in a highly matrixed, complex organization
• Recognized thought leader within a related field

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Define the product roadmap, inspire a high‑performing team, and monitor market trends to shape product innovations