Validation Services Product Manager - Payments - Vice President

J.P. Morgan; New York (NY); On-site; USD 130,000 - 190,000; Full time

Job summary

JPMorgan Chase is seeking a Product Manager in Payments Trust & Safety in New York to lead end-to-end product life cycles, voice the customer, and guide successful launches that deliver value to clients.

You will collaborate with cross-functional teams to ensure scalable, resilient products and oversee metrics, risk, and regulatory requirements, while shaping the future of payments.

Qualifications

• 5+ years of experience in product management, business strategy, and / or management consulting.
• Advanced knowledge of the product development life cycle, design, and data analytics.
• Proficiency in building business cases and ROI models.
• Ability to use qualitative and quantitative inputs to improve client experience and product adoption.
• Experience with operational management and change readiness.
• Knowledge of traditional and emerging payment methods (ACH, Wire, Disbursements, Real Time Payments, Card).
• Proven program leadership with cross-functional teams.
• Strong MS Excel and PowerPoint skills.

Responsibilities

• Develops a product strategy and vision that delivers value to customers.
• Manages discovery and market research to uncover solutions for the roadmap.
• Builds business cases for strategic initiatives quantifying value of new or enhanced products.
• Tracks key success metrics: cost, features, risk posture, and reliability.
• Gathers client pain points and market trends through research and analysis.
• Leads change management across partners ensuring risk, controls and compliance.
• Manages timelines and dependencies, ensures resourcing, and stakeholder liaison.

Skills

Product management

Business strategy

Management consulting

Product lifecycle

Data analytics

ROI modeling

Data-driven decision making

Operations management

Payments knowledge

Program leadership

Excel

PowerPoint

Job description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in Payments Trust & Safety, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Creating business cases for strategic initiatives that quantify the value we can deliver through new or enhanced products
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Compiling insights of client pain points, evolving client needs and emerging market trends through client and competitive research, data analysis, internal feedback and market reviews
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, business strategy, and / or management consulting
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proficiency in building business cases and ROI models that demonstrate client financial value propositions.
• Demonstrated ability to utilize qualitative and quantitative inputs to develop strategic and tactical recommendations to both improve the client experience and product adoption
• Demonstrated ability to execute operational management and change readiness activities
• Good knowledge of traditional and emerging methods of payment (e.g., ACH, Wire, Disbursements, Real Time Payments and Card).
• Proven program leadership with multiple cross-functional teams
• Strong MS Excel, MS PowerPoint skills

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Proficient knowledge of the product development life cycle, design, and data analytics a meaningful impact by delivering high-quality products that resonate with clients.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

A part of the Commercial & Investment Bank, J.P. Morgan Payments enables organizations of all sizes to execute transactions efficiently and securely, transforming the movement of information, money, and assets. The team of experts tackles complex challenges at every stage of the payment lifecycle. And their industry-leading solutions facilitate seamless transactions across borders, industries, and platforms.

Operating in over 160 countries and handling more than 120 currencies, J.P. Morgan Payments business is the largest processor of USD payments, with a daily transaction volume of $10 trillion.

Be a leader committed to understanding customer needs with your advanced knowledge of product development, design, and data analytics