Payments-Digital Onboarding Lead-Product Executive Director

JPMorgan Chase & Co.; New York (NY); On-site; USD 180,000 - 260,000; Full time

Job summary

JPMorgan Chase & Co. in New York seeks a Product Director for Digital Onboarding & Servicing to lead the development of innovative digital client solutions, shape the product roadmap, and inspire a high-performing team to deliver measurable business impact.

You will own the product lifecycle, drive cross-functional collaboration, coach the team on best practices, monitor market trends, and relentlessly remove barriers to accelerate growth and customer value.

Qualifications

• 8+ years delivering products or technology applications.
• Expertise across the product development lifecycle and data analytics.
• Ability to influence discovery, ideation, and value management.
• Experience driving change and managing stakeholders across functions.
• Strong communication across all levels and teams.

Responsibilities

• Manages key stakeholder relationships to understand objectives and report progress.
• Oversees the product roadmap, vision, development, execution, risk management, and growth targets.
• Leads end-to-end product lifecycle, develops new products and methodologies, oversees rollout and reliability.
• Coaches and mentors the product team on best practices including market research, prototyping, and adoption strategies.
• Owns product performance and invests in enhancements to meet business goals.
• Monitors market trends, conducts competitive analysis, and identifies differentiation opportunities.

Skills

Product leadership

Stakeholder management

Cross-functional collaboration

Data analytics

Strategic thinking

Communication

Job description

Define the product roadmap development, inspire a high-performing team, and drive business impact through innovated digital client solutions. As a Product Director within Digital Onboarding & Servicing, you lead innovation through the development of products and features that delight customers. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams create groundbreaking solutions that address customer needs.

Job responsibilities

• Manages key stakeholder relationships to understand business objectives, represent product strategy and progress updates.
• Oversees the product roadmap, vision, development, execution, risk management, and business growth targets
• Leads the entire product life cycle through planning, execution, and future development by continuously adapting, developing new products and methodologies, managing risks, and achieving business targets like cost, features, reusability, and reliability to support growth
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Owns product performance and is accountable for investing in enhancements to achieve business objectives
• Monitors market trends, conducts competitive analysis, and identifies opportunities for product differentiation

Required qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise delivering products, projects, or technology applications
• Extensive knowledge of the product development life cycle, technical design, and data analytics
• Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Experience driving change within organizations and managing stakeholders across multiple functions
• Strong communicator across all levels with proven cross-team collaboration

Preferred qualifications, capabilities, and skills

• Recognized thought leader within a related field

This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase’s review of criminal conviction history, including pretrial diversions or program entries.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Shape product roadmap, inspire high performing teams, and promote impact through innovative digital client solutions.