Payments & Client Care Specialist (Nonprofit)

CommQuest Services Inc; Canton (OH); On-site; USD 17,000 - 25,000; Full time

Job summary

CommQuest Services Inc in Canton, Ohio, is seeking a Customer Service Specialist (full- or part-time) to support clients in the Payee Center. You will process payments (checks, ACH, Truelink Card), communicate with clients and vendors, and maintain accurate financial records.

You will collaborate with case managers, assist clients with budgets and payment schedules, and handle general office duties while delivering compassionate service aligned with CommQuest’s mission.

Qualifications

• Minimum of High School Diploma or GED equivalent.
• Must have a valid Ohio driver's license with less than 2 points on driving record and proof of auto insurance.
• Willingness to submit to pre-employment drug screen and BCI/FBI background check.
• Individuals in recovery, must have a minimum of one year of sobriety and practice firm boundaries with clients.

Responsibilities

• Process and distribute client payments (checks, ACH, Truelink Card) accurately and in a timely manner.
• Respond to client and vendor inquiries regarding payments, direct deposits, budgets, and balances.
• Maintain accurate financial records in the agency's accounting system.
• Assist clients with understanding budgets and payment schedules.
• Collaborate with case managers and other departments to coordinate client services.
• Various office duties (mail processing, filing, client inquiries in-person or over-the-phone)
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Financial record-keeping

Education

High School Diploma or GED

Job description

CommQuest Services Inc in Canton, Ohio, is seeking a Customer Service Specialist (full- or part-time) to support clients in the Payee Center. You will process payments (checks, ACH, Truelink Card), communicate with clients and vendors, and maintain accurate financial records.

You will collaborate with case managers, assist clients with budgets and payment schedules, and handle general office duties while delivering compassionate service aligned with CommQuest’s mission.