Payments Center Lead — Drive Service Excellence

National Life Insurance Company Limited; Addison (TX); Presencial; USD 75.000 - 110.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) eligibility

Paid time off

Resumo da vaga

National Life Group in Addison, TX seeks an accomplished Manager, Payment Center to lead a high-performing team responsible for posting payments and accurate accounting on customer policies. The role emphasizes fraud prevention, regulatory adherence, and cross-functional partnership with Treasury, Product, Hedging, and Commissions.

The ideal candidate will use data to solve problems, drive process improvements, and communicate clearly during escalations.

Qualificações

• Bachelor’s degree and 8+ years of related work experience, OR an advanced degree and 5+ years of related experience, OR 12+ years of total equivalent work experience
• Leadership skills in setting and communicating vision, purpose, and goals, and leading a high-performing team
• Demonstrated strength in building effective teams and developing direct reports
• Unwavering customer focus with a keen appreciation for the needs and interests of our distribution partners and buying customers
• Excellent problem-solving skills and critical thinking; ability to anticipate challenges, break down barriers, and identify and execute solutions that achieve organizational goals
• Demonstrated ability to empower, influence, and make connections between diverse sets of individuals
• Top-notch communication and interpersonal skills, with the ability to articulate complex concepts and influence stakeholders at all levels of the organization
• Exercises tact, discretion, and good judgment while working under pressure to get things done quickly and effectively through others
• Organized with excellent time-management skills, including consistent follow-up and follow-through
• Demonstrated effectiveness in a collaborative work environment
• Ability to successfully pass a background check

Responsabilidades

• Staffing, training, and performance management of the department; foster a culture of excellence and high performance by providing advanced coaching and development opportunities to team members
• Develop and maintain productivity and quality metrics to inspire superior team performance and service standards, identify and implement continuous improvement initiatives, and provide regular feedback and coaching to team members
• Collaborate with a wide variety of internal and external customers to effectively deliver exemplary service, drive operational excellence, and address the root cause of service issues
• Ensure that payment transactions and customer requests are processed in good order, and that both customer and company financial resources are properly handled in accordance with audit, fraud prevention, and regulatory standards
• Ensure the business area follows established processes and controls; monitor and maintain compliance-based requirements
• Maintain a deep and comprehensive knowledge of our products, services, systems, business processes, and key partners (internal and external) to ensure top-tier operational efficiency
• Address high-priority customer and agent inquiries with urgency and efficiency, ensuring their needs are met and exceeded
• All other duties as assigned

Conhecimentos

Leadership

Public speaking

Communication

Problem solving

Regulatory compliance

Team development

Formação

Bachelor's degree

Advanced degree

Descrição da vaga

National Life Group in Addison, TX seeks an accomplished Manager, Payment Center to lead a high-performing team responsible for posting payments and accurate accounting on customer policies. The role emphasizes fraud prevention, regulatory adherence, and cross-functional partnership with Treasury, Product, Hedging, and Commissions.

The ideal candidate will use data to solve problems, drive process improvements, and communicate clearly during escalations.