Payments & Cash Management Specialist

Bankers' Bank; Madison (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Bankers' Bank is seeking an engaging Payment Processing Associate to join the Madison, WI team in the Payments & Cash Management department. You will support community banks with system assistance, daily transactions, and professional service to strengthen customer relationships.

Ideal candidates have an Associate degree or equivalent experience; banking experience is a plus, with possible AAP designation and proficiency in Word, Excel, and Outlook, plus aptitude for learning proprietary systems.

Qualifications

• Associate degree or equivalent combination of education and experience.
• Banking experience is a plus.
• AAP designation is a plus.
• Proficiency in Word, Excel, Outlook and learning proprietary systems.

Responsibilities

• Provide excellent customer phone support and document interactions using proprietary programs.
• Maintain customer relationships and respond to correspondence via email or mail.
• Process settlement files and daily postings for community banks.
• Ensure end-of-day balance settlement timelines and perform payments across platforms.

Skills

Customer service

Communication

MS Office

Learning systems

Education

Associate degree

Tools

Word

Excel

Outlook

Banking software

Job description

Bankers' Bank is seeking an engaging Payment Processing Associate to join the Madison, WI team in the Payments & Cash Management department. You will support community banks with system assistance, daily transactions, and professional service to strengthen customer relationships.

Ideal candidates have an Associate degree or equivalent experience; banking experience is a plus, with possible AAP designation and proficiency in Word, Excel, and Outlook, plus aptitude for learning proprietary systems.