Payment Systems Business Analyst

GreenState Insurance Services LLC; North Liberty (IA); On-site; USD 79,000 - 93,000; Full time

Job summary

GreenState Credit Union in North Liberty, IA, seeks a Payment Systems Business Analyst to support continuous improvement and operation of payment systems. You will partner with business and technical stakeholders to analyze needs, document requirements, and help deliver solutions that improve efficiency, controls, and member experience.

This role emphasizes collaboration, testing, deployment, and reporting to drive performance and compliance.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 3-5 years of experience in business analysis, payment operations, or related areas.
• Experience in a financial institution or payments environment preferred.
• Ability to translate business needs into clear requirements and solutions.
• Knowledge of payment systems and transaction processing is a plus.

Responsibilities

• Adheres to the Credit Union's core values and service standards.
• Demonstrates a positive member service focus for internal and external customers.
• Demonstrates teamwork in all interactions and duties.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Partners with business stakeholders and technical teams to identify and document business needs.
• Translate business requirements into clear, actionable documentation for system enhancements.
• Support implementation of payment system changes through testing and deployment activities.
• Analyze payment processes and workflows to identify trends, risks, and improvement opportunities.
• Contribute to reliability of payment services by resolving operational issues and recommending solutions.
• Maintain current business documentation including requirements, workflows, and controls.
• Partner with cross-functional stakeholders to support payment initiatives across the change lifecycle.
• Develop reporting and analytics to support decision-making and service improvements.
• Support compliance, risk management, and control objectives.
• Identify opportunities to enhance payment processes and member/employee experiences.

Skills

Analytical thinking

Communication

Collaboration

Problem solving

Microsoft Office

Education

Bachelor's degree in Business Administration, Finance, Information Systems, Accounting, Operations, or related field

Tools

Microsoft Office

Job description

GreenState Credit Union

Payment Systems Business Analyst

US-IA-North Liberty

Job ID: 2026-4794

# of Openings: 1

Category: Accounting & Payment Services

Overview

The Payment Systems Business Analyst is responsible for supporting the continuous improvement and effective operation of GreenState's payment systems and related business processes. By partnering with business and technical stakeholders, this role helps deliver payment solutions that improve efficiency, strengthen controls, support compliance requirements, and enhance the member experience. This position analyzes business needs, facilitates solution development, supports system changes, and provides insight into process and operational performance. Success in this role is measured by the quality of business requirements, effectiveness of implemented solutions, operational improvements realized, and the ability to support reliable, scalable payment services across the organization.

GREENSTATE CULTURE

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success- now andin the future-isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

Salary range for this position is $79,173.90 - $92,563.38 with a progressive benefit package.

Responsibilities

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Partner with business stakeholders and technical teams to identify, analyze, and document business needs, ensuring payment system solutions align with operational, compliance, risk management, and member service objectives.
• Facilitate the translation of business requirements into clear, actionable documentation that supports system enhancements, process improvements, and operational efficiencies.
• Support the successful implementation of payment system changes by participating in solution design, testing, validation, and deployment activities to ensure business requirements are met.
• Analyze payment processes, operational workflows, system performance, and transaction activity to identify trends, risks, gaps, and opportunities for continuous improvement.
• Contribute to the ongoing effectiveness and reliability of payment services by helping resolve operational issues, researching root causes, and recommending practical business solutions.
• Maintain accurate and current business documentation, including requirements, workflows, procedures, testing artifacts, and controls that support operational consistency, knowledge transfer, and audit readiness.
• Partner with cross-functional stakeholders to support payment-related initiatives, ensuring alignment, communication, and coordination throughout the change lifecycle.
• Develop and deliver reporting, analysis, and insights that support informed decision-making, operational effectiveness, and service improvement opportunities.
• Support compliance, risk management, and control objectives by evaluating the operational impact of proposed changes and ensuring adherence to established policies and procedures.
• Contribute to a culture of continuous improvement by identifying opportunities to enhance payment processes, strengthen controls, improve efficiency, and elevate the member and employee experience.
• Perform other duties and special projects as assigned.

Qualifications

• Bachelor's degree in Business Administration, Finance, Information Systems, Accounting, Operations, or a related field; or an equivalent combination of education and experience.
• 3-5 years of experience supporting business analysis, systems analysis, payment operations, process improvement, financial services operations, or a related discipline.
• Experience in a financial institution, payments organization, fintech company, or credit union environment, preferred.
• Demonstrated ability to analyze business needs, document requirements, evaluate processes, and recommend solutions that improve operational effectiveness and service delivery.
• Working knowledge of payment systems, financial services operations, or transaction processing environments.
• Strong analytical, problem-solving, and critical thinking skills with the ability to independently manage routine and moderately complex assignments and appropriately escalat[e] higher-risk issues.
• Strong communication and relationship-building skills with the ability to collaborate effectively across business, operational, technical, and vendor teams.
• Ability to support system enhancements and process improvements through testing, validation, implementation, and documentation activities.
• Proficiency with business technology, reporting, and Microsoft Office tools used to analyze information, support decision-making, and document business processes.
• Must be bondable.

Reporting Relationship

This position reports to VP Accounting & Payment Services.

Supervisory Responsibilities

This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union.