Payment Support Specialist

Fidelity Bank, NA; Wichita (KS); On-site; USD 45,000 - 60,000; Full time

Job summary

Fidelity Bank, NA in Wichita, Kansas is seeking an ACH Operations Specialist to support daily payment operations for internal and external customers. You will handle ACH processing, wire transfers, and routine account maintenance while providing phone and email support to colleagues.

The role requires accuracy, strong communication, and flexibility with hours. Additional responsibilities include preparing and reviewing daily reports, processing ACH disputes, and ensuring regulatory compliance.

Qualifications

• High school diploma or equivalent is required.
• Ability to work independently and take initiative.
• Strong written and verbal communication skills.
• Ability to work late and/or flexible hours.

Responsibilities

• Support ACH functions for internal and external customers.
• Process incoming/outgoing ACH files and daily wire requests.
• Serve as phone and email support to bank employees for account questions.
• Prepare/review daily reports and process ACH disputes.
• Ensure department adherence to regulatory guidelines.

Skills

Independent work

Verbal communication

Written communication

Flexibility

Education

High school diploma or equivalent

Bachelor's degree in a business related field

Job description

Job Overview

The candidate for this position will be responsible for supporting the Bank's internal and external customers through daily involvement in payment operations.

The candidate will be responsible for:

• Supporting the bank's Automated Clearing House (ACH) functions.
• Incoming and outgoing ACH files; performing daily wire functions, including processing outgoing wire requests from branches, internal departments and commercial online banking.
• Serving as telephone and email support to other bank employees, and performing other account maintenance.
• Preparing and/or reviewing daily reports; processing ACH disputes; ensuring the department adheres to regulatory guidelines.

Requirements for the position include:

• High school diploma or equivalent
• The ability to work independently
• Strong written and verbal communication skills
• The ability to work late and/or flexible hours

Preferred qualifications for the role include:

• Bachelor's degree in a business related field

EEO/Veterans/Disabled

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.