Payment Services Specialist I

Live In Enid; California; Sur place; USD 52 000 - 64 000; Plein temps

Résumé du poste

Live In Enid is seeking a Payment Services Specialist I to perform duties in the Payment Services department, including processing incoming and outgoing ACH and wire transactions. You will work with bank personnel to resolve escalated inquiries, provide support to internal and external partners, and apply basic knowledge of regulations governing wire transfers and AML.

The role requires meticulous data entry, strong communication skills, and the ability to meet deadlines.

Qualifications

• High School Diploma or equivalent required.
• 1-2 years' bank operations experience in ACH or wires, or 2-3 years' experience in retail banking or financial institution customer service, or 3-5 years' similar work experience, required.
• Experience with Jack Henry Products, preferred.
• Meticulous data entry accuracy and attention to detail.
• Excellent interpersonal and communication skills, both written and oral.
• Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.

Responsabilités

• Process high volumes of incoming and outgoing ACH or wire transactions.
• Correspond with bank personnel to ensure escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.
• Provide customer support to both internal and external partners and assist in handling customer support issues.
• Exhibits basic understanding of the Federal Regulations that govern Wire Transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.
• Exhibits basic working knowledge of fraud and anti-money laundering regulations.
• Performs other duties as assigned.

Connaissances

Data entry accuracy

Interpersonal communication

Microsoft Office

Attention to detail

Regulatory awareness

Formation

High School Diploma

Outils

Jack Henry Products

Description du poste

Education LevelHigh School / GED## DescriptionThe Payment Services Specialist I is responsible for performing a variety of duties in the Payment Services department, including processing incoming and outgoing ACH and/or wire transactions.PRINCIPAL DUTIES AND RESPONSIBILITIES1. Processes high volumes of incoming and outgoing ACH or wire transactions.2. Corresponds with Bank personnel to ensure that escalated customer inquiries and issues are researched and addressed accurately and in a timely manner.3. Provides customer support to both internal and external partners and assists in handling customer support issues.4. Exhibits basic understanding of the Federal Regulations that govern Wire Transfer or ACH transactions and required timeframes for end-of-day borrowing and balancing.5. Exhibits basic working knowledge of fraud and anti-money laundering regulations.Non-Essential Functions: Performs other duties as assigned.## QualificationsEDUCATION AND/OR EXPERIENCE* High School Diploma, or equivalent, required.* 1-2 years' bank operations experience in ACH or wires, or 2-3 years' experience in retail banking or financial institution customer service, or 3-5 years' similar work experience, required.* Experience with Jack Henry Products, preferred.KNOWLEDGE, SKILLS, AND ABILITIES* Meticulous data entry accuracy and attention to detail.* Experience using office equipment and software programs, such as Microsoft Office, and financial services databases.* Excellent interpersonal and communication skills, both written and oral.* Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.