Payment Specialist

Jonas Software; United States; Remote; USD 50,000 - 70,000; Full time

Job summary

A leading provider in pizza technology, Thrive POS is seeking a Payment Specialist. This remote role involves overseeing payment operations, supporting customers, and collaborating with sales. Ideal candidates should have a Bachelor's degree, strong communication skills, and experience in payment processing.

Qualifications

• Requires Bachelor's degree or equivalent experience.
• Strong work ethic needed in a fast-paced environment.
• Outstanding communication skills are essential.

Responsibilities

• Oversee payment operations and customer support.
• Educate customers on processing rates and structures.
• Manage ongoing account plans to minimize customer attrition.

Skills

Communication

Work Ethic

Results Oriented

Education

Bachelor’s degree

Tools

Salesforce

Job description

Job Description:

Payment Specialist

Remote USA

Thrive POS - Jonas Software

About Thrive POS

Thrive POS is an innovator in Pizza Technology: When millions of hungry consumers need pizza delivered from top independent restaurants, their transactions are powered by Thrive. Our company offers small pizzerias - from mom & pop shops to mid-size chains - the power to compete with the “Big Guys” - with Point-of-Sale, Online Ordering, Mobile Apps, Customer Rewards Marketing & Delivery Management. Powerful Analytics enables pizza shop owners to dissect the pepperoni vs. mushroom trends.

About the Position

As Thrive POS Payment Specialist, you will oversee all payments related operations and execute a strategic sales plan to grow revenue from both new and existing customers (merchants). Reporting to Thrive’s executive team, you will work closely with our Sales and Support teams to ensure customers (prospective, new and existing) are well supported with their payment processing needs throughout the entire client lifecycle.

Job Responsibilities

• Educate prospective customers on processing rates/structures as they evaluate our software and deliver value to the sales process by working closely with our Account Executives to create a cohesive shopping experience.

• Assist new customers during implementation by guiding them through the merchant underwriting process with our partner processor.

• Build strong relationships with existing customers by serving as the point-person for all payments related inquiries / questions / concerns.

• Develop a deep understanding of the different pricing strategies for our payments related revenue streams.

• Manage prospect database and detailed sales activity history using Salesforce CRM.

• Manage an ongoing account plan and collaborate with Thrive’s executive team to prepare and adapt to changes while minimizing customer attrition.

Job Qualifications

• Bachelor’s degree or equivalent experience required.

• A strong work ethic and the capacity to succeed in a fast-paced environment.

• Results oriented with an ability to work autonomously.

• Outstanding written and verbal communication skills.

• Experience in payment processing, merchant services and financial services.

• Familiarity with Payment Card Industry (PCI) regulations is a plus.

• Knowledge of Salesforce is a plus.

#LI-VL1

Business Unit: Granbury - Food
Scheduled Weekly Hours: 40
Number of Openings Available: 1
Worker Type: Regular
More About Jonas Software:

Jonas Software is the leading provider of enterprise management software solutions to the Country and Golf Clubs, Foodservice, Construction, Fitness & Sports, Attractions, Salon & Spa, Education, Radiology/Laboratory Information Systems, and Product Licensing industries. Within these vertical markets, Jonas is made up of over 65 distinct brands, which are respected and leaders within their own domain.

Jonas’ vision is to be the branded global leader across the aforementioned vertical markets and to be recognized by customers and industry stakeholders as the trusted provider of ‘Software for Life’ and as an ambassador for technology, product innovation, quality, and customer service.

Jonas Software is the valued technology partner of over 60,000 customers worldwide in more than 30 countries. Jonas employs over 2,000 skilled professionals across various regions. Jonas is headquartered in Canada and is a subsidiary of Constellation Software Inc., traded on the S&P/TSX 60.