Payments Specialist

Maxio; Atlanta (GA); Remote; USD 50,000 - 90,000; Full time

Job summary

An innovative firm is seeking a Payments Specialist to join their dynamic team. This remote role involves providing exceptional customer support for payment processing inquiries, onboarding new customers, and collaborating with clients and internal teams. The ideal candidate will have a strong background in the payments industry, excellent communication skills, and the ability to adapt in a fast-paced environment. With a commitment to diversity and inclusion, this company offers a unique opportunity to contribute to transformative projects while enjoying a range of benefits, including open PTO and a collaborative work culture. If you're passionate about customer service and looking to make an impact, this role is for you.

Benefits

Health, dental, and vision insurance

Flexible spending accounts

Paid monthly mental healthcare access

Open PTO

13 paid holidays

401(k) with company match

Macbook Laptop

Paid Parental Leave

Collaborative learning environment

Qualifications

• 4-5 years of experience in the payments or fintech industries.
• Strong problem-solving and customer service skills required.

Responsibilities

• Provide excellent customer support for payment-related inquiries.
• Onboard new customers and resolve client concerns.

Skills

Exceptional customer service

Problem-solving skills

Written and verbal communication

Attention to detail

Ability to multitask

Education

Experience in payments industry

Experience in fintech industries

Tools

Zendesk

Jira

Confluence

Zoom

Microsoft applications

G-Suite applications

Job description

Maxio was born in April 2021 when Battery Ventures invested +$150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.

Both Chargify and SaaSOptics did amazing work creating must-have tools for CFOs and product leaders. By bringing them together, Maxio has created an opportunity to build tech that’s essential not just for CFOs, but also for CEOs, investors, and every other SaaS business operator: a true “SaaS-in-a-box platform” that will unleash growth for subscription businesses all the way from startup through IPO.

Maxio is more than the sum of its parts. With smart operations and world-class investors behind us, Maxio is in a position to change the way that subscription businesses operate—and help transform new businesses to operate more efficiently, scale faster, and reach more customers.

The Payments Specialist at Maxio is responsible for providing excellent customer support for a full range of professional, technical, and payment support to clients.

This position also requires handling a variety of client inquiries in a prompt, courteous, and professional manner including answering tickets to aid and collaborate with the clients and internal stakeholders to a successful resolution to problems as they arise.

Responsibilities:

• Answer payment-related inquiries in a prompt, courteous, and professional manner that could require technical assistance, support, and troubleshooting related to payment processing within required SLAs.
• Onboard new customers.
• Collaborate with customers and internal partners.
• Follow up and follow through on all pending client inquiries daily while tracking all activities via the Zendesk ticketing system.
• Resolve or escalate client concerns through appropriate channels.
• Perform other duties and assignments including administrative, and special projects.
• Ability to effectively prioritize work to ensure efficiency.

WHO:

• Experience providing exceptional customer service and some onboarding experience.
• Strong problem-solving skills.
• Flexibility to adapt to a changing environment.
• Excellent written and verbal communication skills.
• Close attention to detail.
• Self-motivated, able to multitask with the ability to work well under pressure with moderate to no supervision in a fast-paced environment.
• Willingness and ability to learn programs quickly and operate multiple software programs concurrently.
• Ability to work EST hours, if located in a time zone other than EST.
• Minimum of 4-5 years of experience in the payments industry and/or a combined experience in payments and fintech industries.

Nice to have:

• Experience working with Microsoft and G-Suite applications.
• Experience working with Jira, Confluence, Zendesk, Zoom.

Maxio Benefits & Perks:

• Health, dental, and vision insurance plans.
• Medical and dependent care flexible spending accounts.
• Paid monthly mental healthcare access with Headspace.
• Open PTO - we like to keep this simple...making time for life is important!
• 13 paid standard holidays each year - Including a company-wide Winter Break.
• 401(k) savings plan with company match!
• Macbook Laptop.
• Paid Parental Leave.
• A collaborative, entrepreneurial learning environment with a proven playbook.

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business.

Where we Hire:
This is a remote role with expectations that you can travel occasionally to our offices in San Antonio TX, or Atlanta, GA for on-site events.

Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.