AFCO Payment Specialist I

Truist Financial Corporation; Lake Forest (IL); On-site; USD 45,000 - 73,000; Full time

Job summary

A leading financial corporation seeks an individual to manage account receivables, ensuring payment accuracy and reconciling discrepancies. The successful candidate will have a high school diploma, at least one year of relevant experience, and strong communication skills within a detailed-oriented role.

Benefits

Medical, dental, vision insurance

401k plan

Paid vacation and sick days

Life insurance

Disability insurance

Pension plan

Restricted stock units

Deferred compensation

Qualifications

• One year of accounting clerical and accounts receivables experience.
• Proficiency in data entry and computer applications.
• Ability to multi-task and meet deadlines.

Responsibilities

• Identify, research, post, and deposit loan payments.
• Reconcile unidentified payments and contact clients for information.
• Process manual check and ACH origination requests.

Skills

Attention to detail

Mathematical skills

Strong verbal communication

Strong written communication

Data entry

Education

High School diploma or equivalent

Associate's degree

Tools

Microsoft Office

Job description

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Job Grade: 102

Job Description: Performs processing of account receivables of all types of payments, payment variances, resolves payment discrepancies/NSF by reaching out to customers for additional information and/or replacement of funds, and ensures accuracy of account adjustments and issuance of outgoing payments to customers submitted to the Payment Department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Identify, research, post, and deposit loan payments received by mail, wire, or ACH, including rejected payments from the lockbox and online payment facility.
2. Reconcile unidentified payments by contacting customers for payment information.
3. Post non-sufficient funds (NSF) returns on accounts and for certain returns, contact remitter and agent to obtain good funds.
4. Process manual check and ACH origination requests by reviewing and validating proper backup and approvals before issuing checks/ACH.
5. Review for accuracy and post account adjustment transactions submitted from other departments.
6. Reconcile payment variances and correct accounts accordingly.
7. Handle all incoming emails from internal and external customers to resolve account issues and/or misapplication of funds.

Qualifications

Required Qualifications:

• High School diploma or equivalent
• One year of accounting clerical, general ledger, and accounts receivables experience
• Strong 10-key data entry and mathematical skills
• Attention to detail, ability to multi-task, and meet deadlines
• Strong verbal and written communication skills needed to interact with internal and external clients
• Proficiency in basic computer applications, such as Microsoft Office

Preferred Qualifications:

• Associate's degree
• Three years of experience in banking, insurance, or related payment processing field

This position requires the individual to work within Chicago or travel to Chicago for work. The annual base salary ranges from $45,760.00 to $72,380.00 USD.

Benefits: All regular teammates working 20 hours or more per week are eligible for benefits, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan. Additional benefits include paid vacation, sick days, holidays, and possibly a pension plan, restricted stock units, and deferred compensation, depending on the division and position. More details are available on the Benefits site.