Payment Specialist

Insight Global; Austin (TX); Remote; USD 60,000 - 85,000; Full time

Job summary

Insight Global is seeking a Clinical Research Payments Specialist to support a leading medical device organization as it builds and expands its clinical research operations team. This role will ensure investigator payments, site payments, participant reimbursements, invoices, and related financial activities are processed accurately and efficiently.

Work closely with Clinical Operations, Contracts, Finance, Accounts Payable, Procurement, and external research sites to support timely payments,

Qualifications

• 2+ years of experience in payment processing, accounts payable, financial operations, billing, invoicing, reimbursement administration, or related fields.
• Experience processing, validating, reconciling, or tracking payments in a professional business environment.
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously.
• Experience researching and resolving payment discrepancies, invoice issues, or financial exceptions.
• Strong communication and customer service skills with the ability to work cross-functionally across multiple teams.

Responsibilities

• Process and administer investigator payments, research site payments, participant reimbursements, invoices, and approved study expenses.
• Review payment documentation to ensure payments are accurate, complete, and compliant with processes.
• Track and reconcile payment activity across financial systems, study records, contracts, budgets, and invoices.
• Research, investigate, and resolve payment discrepancies, invoice issues, missing documentation, and outstanding obligations.
• Maintain payment trackers, reconciliation logs, financial records, and supporting documentation.
• Partner with Clinical Operations, Finance, Accounts Payable, Procurement, and external stakeholders to resolve payment issues.
• Support study financial closeout by ensuring all payments and obligations are addressed and documented.
• Assist with reporting, forecasting, and analysis of payment activity, liabilities, and metrics.
• Support process improvements to increase efficiency, transparency, and payment accuracy.
• Adapt to evolving systems, tools, and workflows as the organization grows.

Skills

Payment processing

Accounts payable

Financial operations

Billing & invoicing

Reimbursement administration

Excel

Cross-functional coordination

Attention to detail

Tools

Microsoft Office

Excel

Job description

(6 month contract-to-hire. Fully remote - Looking for Central and Pacific TZ cands primarily)

Required Skills & Experience

• 2+ years of experience in payment processing, accounts payable, financial operations, billing, invoicing, reimbursement administration, or related fields
• Experience processing, validating, reconciling, or tracking payments in a professional business environment
• Strong organizational skills with the ability to manage multiple priorities, deadlines, and stakeholders simultaneously
• Experience researching and resolving payment discrepancies, invoice issues, or financial exceptions
• Strong communication and customer service skills with the ability to work cross-functionally across multiple teams
• Proficiency with Microsoft Office Suite, including Excel
• Ability to learn new systems, processes, and technologies in a changing business environment

Nice to Have Skills & Experience

• Experience supporting investigator payments, site payments, participant reimbursements, or clinical trial financial operations
• Clinical research, pharmaceutical, biotechnology, CRO, healthcare, or medical device industry experience
• Experience with accounts payable systems, ERP platforms, or financial management systems
• Experience with Clinical Trial Management Systems (CTMS) or investigator payment platforms
• Experience supporting financial reconciliation, forecasting, reporting, or budget tracking activities
• Knowledge of clinical trial budgets, study-related payments, or research site administration
• Experience contributing to process improvement, workflow optimization, system implementation, or automation initiatives
• Experience working in fast-paced environments with evolving processes and priorities

Job Description

Insight Global is seeking a Clinical Research Payments Specialist to support a leading medical device organization as it builds and expands its clinical research operations team. This individual will be responsible for supporting payment operations across clinical research studies, ensuring investigator payments, research site payments, participant reimbursements, invoices, and related financial activities are processed accurately and efficiently. This role will partner closely with Clinical Operations, Contracts, Finance, Accounts Payable, Procurement, external research sites, and other stakeholders to support timely payments, financial reconciliation efforts, and operational excellence. The ideal candidate will bring strong payment processing or financial operations experience, excellent attention to detail, and the ability to adapt to evolving systems and processes within a growing organization.

Key Responsibilities

• Process and administer investigator payments, research site payments, participant reimbursements, invoices, and approved study-related expenses
• Review payment documentation and supporting records to ensure payments are accurate, complete, and compliant with established processes
• Track and reconcile payment activity across financial systems, study records, contracts, budgets, and invoices
• Research, investigate, and resolve payment discrepancies, invoice issues, missing documentation, and outstanding financial obligations
• Maintain payment trackers, reconciliation logs, financial records, and supporting documentation
• Partner with Clinical Operations, Contracts, Finance, Accounts Payable, Procurement, and external stakeholders to resolve payment-related issues
• Support study financial closeout activities by ensuring all outstanding payments and obligations are appropriately addressed and documented
• Assist with reporting, forecasting, and analysis of payment activity, outstanding liabilities, and operational metrics
• Support process improvement initiatives aimed at increasing efficiency, transparency, and payment accuracy
• Adapt to evolving systems, tools, and workflows as the organization continues to build and optimize its clinical research operations infrastructure