Payment Specialist

Wolverine State Credit Union; Alpena (MI); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Weekly Pay

Vacation and Sick Time after probation

Medical, Dental & Vision Insurance

401(k) Retirement Plan with company-m成

Job summary

Wolverine State Credit Union is seeking a Payment Specialist to manage daily payment operations, ACH processing, and card services. The role balances transactions, maintains records, and provides member support while adhering to policies and regulations.

The position covers investigations of card and wire activity, fraud reviews, and ledger reconciliation. Related experience in banking/credit unions and knowledge of ACH, OFAC, and BSA are advantageous for success.

Qualifications

• High school diploma or equivalent required; associate degree or specialized training preferred.
• Two years of credit union or banking experience preferred.
• Knowledge of ACH, wires, card services, and BSA responsibilities is beneficial.

Responsibilities

• Process ACH activity, including exceptions, settlements, and ledger entries.
• Process ACH origination activities per procedures and controls.
• Handle check returns, NSF exceptions, settlements, and adjustments.
• Review and post settlements and ledger entries for CO-OP, FIS, Visa, and others.
• Process incoming/outgoing wires and maintain logs; complete OFAC requirements.
• Process accounts payable and corporate Visa transactions.
• Balance general ledger accounts and resolve discrepancies.
• Process RDC enrollments, check reviews, and adjustments.
• Handle ATM, debit, and Visa card requests and maintain card inventory.
• Troubleshoot card/ATM issues and assist members with questions.
• Process card fraud and disputes with member contact and documentation.
• Complete processing, tracking, and reporting for ACH, wire, check, and fraud cases.
• Process ATM check deposit files and related adjustments.
• Maintain card programs including rewards and notifications.
• Perform off-site ATM servicing as assigned.
• Complete BSA assessments and related duties.
• Maintain reports, logs, and documentation accurately.
• Stay informed on regulations, CU policies, products, and payment systems.

Skills

Banking experience

Education

High school diploma or equivalent

Associate degree or specialized training in accounting/finance

Job description

About this Position

The Payment Specialist is responsible for the daily payment, accounting, and card service operations of Wolverine State Credit Union. This position processes and balances a variety of financial transactions, maintains accurate records and reports, administers debit and credit card services, and assists members and staff with payment-related questions and issues. The Payment Specialist ensures daily functions are completed timely and accurately and in accordance with Credit Union policies, procedures, and applicable federal and state regulations.

What You'll Do

• Process ACH activity, including exceptions, settlements, WSUDs, stop payments, general ledger entries, and related member and staff inquiries.
• Process and support ACH origination activities in accordance with established procedures and controls.
• Process check returns, NSF exceptions, settlements, and related adjustments.
• Review, process and post CO-OP, FIS, Visa, and other applicable settlement and general ledger entries and account adjustments.
• Process incoming and outgoing wires, maintain required logs, and complete OFAC requirements.
• Process accounts payable and corporate Visa transactions.
• Balance assigned general ledger accounts and research and correct discrepancies as necessary.
• Review and process RDC enrollments, check reviews, exceptions, and related adjustments.
• Process ATM, debit, and Visa card requests and maintain applicable card inventory.
• Troubleshoot ATM, debit, and Visa transaction issues and assist members and staff with card and payment-related questions.
• Review and process card fraud and disputes, including member contact, compromised card replacement, conditional credits, chargebacks, representments, account adjustments, and related documentation.
• Complete required processing, tracking, documentation, and related reporting for ACH, wire, check and suspected fraud cases.
• Process ATM check deposit files and applicable adjustments.
• Maintain card-related programs and services, including rewards, gift cards, travel notifications, and card compromise notifications.
• Perform off‑site ATM servicing and related functions as assigned.
• Complete assigned BSA assessments, monitoring, due diligence documentation, and other BSA-related responsibilities.
• Complete and maintain required reports, records, logs, and supporting documentation accurately and timely.
• Maintain knowledge of applicable regulations, Credit Union policies, procedures, products, and payment systems.
• Other duties as needed/assigned.

What you'll Bring

• High school diploma or equivalent required. Associate degree or specialized training in accounting, business, finance, or a related field, along with two years of credit union or banking experience, preferred.

Benefits

• Weekly Pay
• Paid Vacation – Available after 90 days of employment
• Paid Sick Time – Available after 90 days of employment
• Paid Holidays
• Paid Bereavement Leave
• Medical, Dental & Vision Insurance – Employees AND eligible dependents pay ZERO premiums! Coverage is effective the first of the month following 60 days of employment.
• Life Insurance
• Short-Term & Long-Term Disability
• 401(k) Retirement Plan – After 90 days, WSCU provides a matching contribution of up to 1% when you contribute to the plan. After one year of employment, WSCU contributes an additional 8% of your gross wages.
• Wellness Reimbursement
• Tuition Reimbursement – Available after one year of employment
• AFLAC
• Longevity Bonus

Benefit eligibility and coverage are subject to applicable plan terms and WSCU policies.

About Us

Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.

Our Mission

We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.