Member Service Representative/Teller - Part-Time

Wolverine State Credit Union; Alpena (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Weekly Pay

401(k) retirement plan

Sick time and vacation accrual

Wellness reimbursement

Tuition reimbursement

Job summary

Wolverine State Credit Union in Alpena, MI is seeking a friendly part-time teller to deliver personal service, greet members, and process deposits, withdrawals, loan payments, and transfers.

The role emphasizes accuracy, privacy, cross-selling products, and teamwork; prior cash handling and customer service are preferred, with weekly pay and benefits.

Qualifications

• High School diploma or equivalent required.
• One to three years of similar or related experience preferred.
• Cash handling and customer service experience is strongly preferred.

Responsibilities

• Receives deposits in person or by mail.
• Receives loan payments in person or by mail.
• Processes cash advances, cashier's checks, money orders, and related transactions.
• Disburses cash or check withdrawals in person.
• Processes transfers.
• Answers calls and assists members or directs to the right department.
• Performs drive-up teller and night drop transactions.
• Verifies transactions and resolves discrepancies promptly.
• Keeps BSA officer informed of items needing attention.
• Ensures member requests are resolved promptly.
• Receives and processes new member accounts and changes as needed.
• Maintains privacy of member information.
• Cross-sells Credit Union products and services.
• Keeps work area clean, secure and well maintained.
• Performs other tasks as assigned by supervisor.

Skills

Cash handling

Customer service

Verbal communication

Written communication

Teamwork

Education

High School diploma or equivalent

Job description

About this Position

Provide top notch customer service to our members by greeting them with a warm, friendly face and delivering personal service to meet each member’s individual needs. Accurately and efficiently process transactions for members including cashing checks, accepting deposits and withdrawals, processing loan payments, money transfers and loan payments. Balances each day’s transactions and verifies cash totals. Perform specific assigned side-jobs and assists other member service representatives with a variety of duties as required.

What You'll Do

• Receives deposits in person or by mail.
• Receives loan payments in person or by mail.
• Processes cash advances, cashiers’ checks, money orders, and similar transactions.
• Disburses cash or check withdrawals in person.
• Processes transfers.
• Answers the phone and assists members with inquiries or directs to appropriate department.
• Performs transactions via the drive-up teller window and processing night drop transactions.
• Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
• Keeps BSA officer aware of all items requiring attention.
• Ensures members' requests and questions are promptly resolved.
• Receives and processes new member accounts and changes to existing accounts or directs to Membership Service Officers as needed.
• Receives and processes changes of name, addresses, and other account information as needed.
• Maintains privacy of member account information.
• Ensures the Credit Union’s quality reputation is maintained and projected.
• Keeps supervisor informed of area activities and of any significant problems or concerns.
• Completes required reports and records accurately and promptly.
• Cross sells Credit union products and services.
• Ensures work area is clean, secure, and well maintained.
• Perform other tasks as assigned by supervisor.

What you'll Bring

• High School graduate or equivalent required.
• One to three years of similar or related experience.
• Cash handling and customer service experience is strongly preferred.
• Excellent written and verbal communication skills.

What you'll Get

(Part-Time)

• Weekly Pay
• To help Prepare you for the future: 401(k) retirement plan.
• Sick time and vacation accrual.
• Wellness reimbursement of up to $30/month (tickets to local community events, approved educational events or conferences).
• Tuition reimbursement after 1 year of employment.

About Us

Michigan is the Wolverine State. Wolverines are known for their strength despite their size. Wolverine State Credit Union fiercely protects the financial future of members, despite size.

Our Mission

We are trusted and innovative financial partner, empowering individuals and businesses to achieve their financial goals while strengthening our communities.

A few words from Legal

The chosen applicant will be required to complete a Criminal History Authorization and Disclosure form allowing us to conduct appropriate background checks to determine eligibility for employment. Failure to submit documentation will result in an ineligibility for hire.

Upon request auxiliary aids and services will be made available to individuals with disabilities. Michigan Relay Center “Voice and TTY/TDD” 1-800-649-3777. An EOE.