Payment Services Support II - Depository Services (HYBRID)

First Tech Federal Credit Union; Marlborough (MA); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

401(k) match

Paid Time Off

Paid federal holidays

Health, dental, and vision coverage

Job summary

First Tech Federal Credit Union is seeking a Payment Services Support II - Depository Services in Marlborough, MA. The role focuses on IRA, HSA, and Certificate account opening/maintenance, while handling diverse payment transactions and inquiries to ensure accuracy and timely processing.

The position emphasizes operational excellence, collaboration with partners, and adherence to procedures within a hybrid schedule. Training and growth opportunities accompany a supportive team environment.

Qualifications

• High school diploma or equivalent with some post-secondary education preferred
• 1+ years of relevant experience
• Basic understanding of payment processing, deposits, funds transfers, and related operational activities
• Accurate transaction processing with attention to detail and quality
• Strong problem-solving and analytical abilities
• Effective verbal and written communication for excellent service
• Ability to follow procedures while exercising sound judgment
• Proficiency with business systems, payment platforms, and standard office software
• Ability to manage multiple priorities and meet deadlines
• Team-oriented work style

Responsibilities

• Perform IRA, HSA, and Certificate account opening and maintenance activities.
• Process and support payment transactions including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Review payment requests for accuracy and timeliness according to procedures.
• Assist with clearing, settlement, reconciliation, reporting, and funds movement.
• Respond to inquiries about payment services, status, and requests.
• Research and resolve routine transaction discrepancies; escalate complex issues.
• Maintain records and system updates for audit and regulatory readiness.
• Monitor daily processing for errors or unusual activity.
• Collaborate with partners to ensure efficient payment services.
• Participate in process improvement to enhance service quality and efficiency.
• Stay updated on payment products, procedures, and policies

Skills

Attention to detail

Analytical skills

Communication skills

Teamwork

Problem-solving

Education

High School Diploma

Tools

Business systems

Payment platforms

Office software

Job description

Description

The Payment Services Support II - Depository Services role supports the delivery of payment and money movement services that help meet the financial and cash-flow needs of members. This position is primarily responsible for IRA, HSA, and Certificate account opening and maintenance, while also performing a variety of operational, service, and transaction-related activities. The role ensures accuracy, timeliness, and adherence to established procedures, contributing to efficient payment services and a high-quality member experience.

What You'll Do

Here’s what you can expect from the job and what you need to be successful:

• Perform IRA, HSA, and Certificate account opening and maintenance activities, while conducting quality assurance reviews to ensure accuracy and adherence to established procedures.
• Processes and supports a variety of payment transactions, including deposits, transfers, remittances, account-to-account payments, peer-to-peer payments, business payments, and other money movement activities.
• Reviews payment requests and supporting information to ensure transactions are completed accurately, timely, and in accordance with established operational procedures and service standards.
• Assists with clearing, settlement, reconciliation, reporting, and other activities that support the successful movement of funds.
• Responds to internal and external inquiries related to payment services, transaction status, account activity, and service requests, providing timely and professional support.
• Researches and resolves routine transaction discrepancies, exceptions, and service issues, escalating more complex matters when appropriate.
• Maintains accurate records, documentation, and system updates to support operational effectiveness, audit readiness, and regulatory requirements.
• Monitors daily processing activities to identify errors, unusual activity, or service concerns and takes appropriate action within established guidelines.
• Collaborates with business partners and support teams to ensure payment services are delivered efficiently and meet member and organizational expectations.
• Participates in process improvement efforts by identifying opportunities to enhance service quality, operational efficiency, or the overall payment experience.
• Remains current on payment products, operational procedures, regulatory requirements, and organizational policies that impact payment services.

Essential Skills

• Required Education: High school diploma and/or specialized certification
• Required Experience: 1+ years of relevant experience
• Basic understanding of payment processing, deposits, funds transfers, and related operational activities.
• Ability to accurately process transactions while maintaining attention to detail and quality standards.
• Strong problem-solving and analytical skills with the ability to research issues and identify appropriate resolutions.
• Effective verbal and written communication skills with a commitment to providing excellent service.
• Ability to follow established procedures while exercising sound judgment when handling non-routine situations.
• Proficiency with business systems, payment platforms, and standard office software.
• Ability to manage multiple priorities, meet deadlines, and work effectively in a team-oriented environment.
• Certification/License:N/A
• Minimum Education: High School Diploma with some post-secondary education preferred

Location

Marlborough, MA 01752

Target Compensation

$20.50 - $27.16 + annual bonus

Schedule

Monday – Friday | Full-Time (Hybrid)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.