Items Processing Team Member I (Part-Time), Marlboro, MA, Onsite

First Tech Federal Credit Union; Marlborough (MA); Híbrido; USD 28.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision coverage

401(k) match

Paid Time Off

Paid federal holidays

Employee loan pricing

Descripción de la vacante

First Tech Federal Credit Union is seeking an entry-level Payment Services Associate in Marlboro, MA to support the processing of transactions, deposits, and transfers. You’ll review routine data for accuracy, maintain records, and respond to member and partner inquiries.

The role is hybrid with standard business hours and a focus on compliance and data integrity. You’ll gain exposure to payment services products and procedures while following established policies and assisting with research,

Formación

• Basic understanding of office systems, data entry practices, and standard software.
• Strong attention to detail with the ability to follow procedures precisely.
• Effective verbal and written communication skills.
• Ability to manage routine tasks in a structured, deadline-driven environment.
• Strong organizational skills and commitment to quality service.
• Ability to learn new systems and processes quickly.

Responsabilidades

• Support processing and servicing of payment transactions, deposits, transfers, and other money movement activities.
• Review routine transaction information for accuracy and escalate discrepancies.
• Assist with maintenance of records and documentation related to payment services.
• Respond to member, partner, or vendor inquiries regarding payment products and processes.
• Monitor workflows to ensure transactions meet service standards.
• Follow controls, compliance, and risk management procedures to secure funds movement.
• Assist with transaction research, reconciliation, and issue resolution for routine matters.
• Support clearing, settlement, reporting, and other administrative payment operations tasks.
• Maintain accurate data entry and system updates across payment platforms.
• Participate in training and develop knowledge of payment services policies.

Conocimientos

Office software

Data entry

Attention to detail

Verbal communication

Written communication

Task management

Organizational skills

Quick learner

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Description

What You’ll Do :

Essential Functions:

• Support the processing and servicing of payment transactions, deposits, transfers, and other money movement activities in accordance with established procedures.
• Review routine transaction information for accuracy and completeness and escalat discrepancies or exceptions to more experienced team members.
• Assist with the maintenance of records, documentation, and supporting information related to payment services activities.
• Respond to basic member, internal partner, or vendor inquiries regarding payment services products, transactions, and processes.
• Monitor assigned workflows and queues to ensure transactions are completed within defined service standards.
• Follow operational controls, compliance requirements, and risk management procedures designed to support the secure movement of funds.
• Assist with transaction research, reconciliation activities, and issue resolution efforts for routine payment-related matters.
• Support clearing, settlement, reporting, and other administrative activities associated with payment operations.
• Maintain accurate data entry and system updates across payment services platforms and tools.
• Participate in training activities and continue developing knowledge of payment services products, processes, and organizational policies.

Typical Scope:

• Acquires job skills and learns company policies and procedures to complete routine tasks. Has little or no role in decision-making.
• Works on tasks and assignments that are routine in nature with well-defined, repetitive problems requiring limited judgment. Follows standard procedures.
• Typically receives detailed instructions on all work. Works under close supervision and is guided by other more experienced individuals.

Essential Skills:

Education & Experience:

• Required Education:High school diploma and/or specialized certification
• Required Experience:0 - 1 years of relevant experience

Qualifications & Skills:

• Basic understanding of office systems, data entry practices, and standard business software.
• Strong attention to detail with the ability to accurately follow established procedures and instructions.
• Effective verbal and written communication skills.
• Ability to manage routine tasks in a structured, deadline-driven environment.
• Strong organizational skills and commitment to providing quality service.
• Ability to learn new systems, processes, and operational requirements quickly.

Location:

Marlboro, MA - Hybrid

Target Compensation:

$20.19 - $24.28/hour + annual bonus

Schedule:

Monday - Friday 8am - 4pm (35 hours)

#INDMI

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different?

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.