Items Processing Team Member I (Full-Time), Marlboro, MA, Onsite

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid time off

Paid holidays

Job summary

First Tech Federal Credit Union is seeking an entry-level role to provide operational and administrative support for payment services. You will assist with routine processing, record maintenance, and responding to inquiries while following standard procedures under supervision.

The position involves handling money movement activities, monitoring queues, and maintaining data across payment platforms. Training will expand knowledge of payment services and policy adherence.

Qualifications

• Basic understanding of office systems, data entry practices, and standard business software.
• Strong attention to detail with the ability to accurately follow established procedures and instructions.
• Effective verbal and written communication skills.
• Ability to manage routine tasks in a structured, deadline‑driven environment.
• Strong organizational skills and commitment to providing quality service.
• Ability to learn new systems, processes, and operational requirements quickly.

Responsibilities

• Support the processing and servicing of payment transactions, deposits, transfers, and other money movement activities in accordance with established procedures.
• Review routine transaction information for accuracy and completeness and escalate discrepancies or exceptions to more experienced team members.
• Assist with the maintenance of records, documentation, and supporting information related to payment services activities.
• Respond to basic member, internal partner, or vendor inquiries regarding payment services products, transactions, and processes.
• Monitor assigned workflows and queues to ensure transactions are completed within defined service standards.
• Follow operational controls, compliance requirements, and risk management procedures designed to support the secure movement of funds.
• Assist with transaction research, reconciliation activities, and issue resolution efforts for routine payment-related matters.
• Support clearing, settlement, reporting, and other administrative activities associated with payment operations.
• Maintain accurate data entry and system updates across payment services platforms and tools.
• Participate in training activities and continue developing knowledge of payment services products, processes, and organizational policies.

Skills

Attention to detail

Data entry

Verbal communication

Written communication

Task management

Education

High school diploma

Job description

Description

The role provides operational and administrative support for payment services activities that help facilitate the movement of funds and meet member cash-flow needs. The role assists with routine payment processing, transaction support, record maintenance, and service-related activities while following established procedures, quality standards, and regulatory requirements under close guidance and supervision.

Here’s what you can expect from the job and what you need to be successful:

What You’ll Do :

Essential Functions:

• Support the processing and servicing of payment transactions, deposits, transfers, and other money movement activities in accordance with established procedures.
• Review routine transaction information for accuracy and completeness and escalate discrepancies or exceptions to more experienced team members.
• Assist with the maintenance of records, documentation, and supporting information related to payment services activities.
• Respond to basic member, internal partner, or vendor inquiries regarding payment services products, transactions, and processes.
• Monitor assigned workflows and queues to ensure transactions are completed within defined service standards.
• Follow operational controls, compliance requirements, and risk management procedures designed to support the secure movement of funds.
• Assist with transaction research, reconciliation activities, and issue resolution efforts for routine payment-related matters.
• Support clearing, settlement, reporting, and other administrative activities associated with payment operations.
• Maintain accurate data entry and system updates across payment services platforms and tools.
• Participate in training activities and continue developing knowledge of payment services products, processes, and organizational policies.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical Scope:

• Acquires job skills and learns company policies and procedures to complete routine tasks. Has little or no role in decision-making.
• Works on tasks and assignments that are routine in nature with well‑defined, repetitive problems requiring limited judgment. Follows standard procedures.
• Typically receives detailed instructions on all work. Works under close supervision and is guided by other more experienced individuals.

Essential Skills:

Education & Experience:

• Required Education:High school diploma and/or specialized certification
• Required Experience:0 - 1 years of relevant experience

Qualifications & Skills:

• Basic understanding of office systems, data entry practices, and standard business software.
• Strong attention to detail with the ability to accurately follow established procedures and instructions.
• Effective verbal and written communication skills.
• Ability to manage routine tasks in a structured, deadline‑driven environment.
• Strong organizational skills and commitment to providing quality service.
• Ability to learn new systems, processes, and operational requirements quickly.

Location:

Marlboro, MA

Target Compensation:

$20.19 - $24.28/hour + annual bonus

Schedule:

Monday - Friday 8am - 5pm (40 hours)

#INDMI

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different? Click here to learn more!

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You’ll accrue up to 15 days in your first year. In addition, you’ll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you’re applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.