Payment Services Operations Leader

Hawaii Restaurant Card; Honolulu (HI); On-site; USD 70,000 - 128,000; Full time

Job summary

American Savings Bank in Honolulu, HI seeks a Mgr, Payment Services to lead end-to-end operations for ACH, cards, wires and emerging payments. You will ensure accuracy, timeliness, and regulatory compliance while partnering across the organization to execute strategic payment initiatives.

The role requires five years in payment operations, strong leadership, and deep knowledge of payments, with a focus on risk balance and customer expectations. Honolulu-based position with growth opportunities.

Qualifications

• Five (5) years of relevant payment and operations experience.
• Managerial/supervisory experience, preferred.
• Strong leadership and coordination across stakeholders.

Responsibilities

• Demonstrates leadership and development of the team, aligning goals with strategy.
• Keeps abreast of regulatory developments and payment trends.
• Primary contact for audits and risk assessments; supports controls.
• Builds partnerships to execute projects and prioritizes initiatives.
• Provides training and coaching to promote excellence.
• Prepares budget workbooks and analyzes data to drive decisions.
• Manages vendor relationships and SLA performance.
• Handles escalated inquiries and resolves customer issues.

Skills

Detail oriented

Communication skills

Relationship management

Leadership coordination

Analytical skills

Payments knowledge

Faster payments

MS Office

Tools

Bank systems

Job description

American Savings Bank in Honolulu, HI seeks a Mgr, Payment Services to lead end-to-end operations for ACH, cards, wires and emerging payments. You will ensure accuracy, timeliness, and regulatory compliance while partnering across the organization to execute strategic payment initiatives.

The role requires five years in payment operations, strong leadership, and deep knowledge of payments, with a focus on risk balance and customer expectations. Honolulu-based position with growth opportunities.