Building Services Manager

USC University of Southern California; Los Angeles (CA); On-site; USD 68,000 - 83,000; Full time

Job summary

USC Housing is seeking a Building Services Manager to lead operations, supervise staff, and ensure smooth building functionality on campus. You will handle scheduling, inspections, and coordinate with Housing Maintenance to maintain facilities and safety standards.

The role emphasizes customer service, staff development, and adherence to university policies while supporting a secure and welcoming campus environment.

Qualifications

• Associate's degree required.
• Minimum 1 year of experience in facilities management.
• Valid California driver's license required.
• Must participate in DMV Pull Notice System.
• DMV record will be required as a final condition of employment.

Responsibilities

• Provide customer service to students, faculty, staff and external customers.
• Recruit, screen, hire, train and supervise subordinate staff.
• Schedule workloads and manage projects to completion.
• Coordinate building maintenance with Housing Maintenance.
• Promote safety, cleanliness and compliance with university policies.

Skills

Customer service

Staff supervision

Facilities management

Safety compliance

Education

Associate's degree

Job description

USC Auxiliary Services, one of the largest divisions at The University of Southern California, is focused on making a difference for over 65,000 students, athletes, faculty, staff, and guests who visit our campuses each day. Through our innovative services, our six central business units (USC Bookstores, USC Hospitality, USC Housing, USC Transportation, the USC Hotel and the Los Angeles Memorial Coliseum) collectively create the best USC experience for future leaders, scientists, filmmakers, engineers, and doctors alike. Auxiliary Services works tirelessly to welcome all visitors into the Trojan family. USC Housing, a division of USC Auxiliary Services, hosts more than 9,000 students, athletes, faculty, and staff throughout the year in over 50 properties on and off campus. Housing meets the challenge of inviting students into our Trojan family by making them feel comfortable, safe and welcome. We boast top-notch amenities including comprehensive recycling programs, simplified online repair requests, and more. Serving our students’ well-being is the reason that we are here and we share the same vision and excellence that they do.

We are seeking a Building Services Manager, USC Housing to join our rapidly growing team.

The Opportunity

The Building Services Manager provides customer service to students, faculty, staff and external customers. Recruits, screens, hires, trains and directly supervises all assigned subordinate staff. Schedules, assigns, prioritizes workloads for and manages assigned projects to completion. Manages onsite facility. Conducts daily building inspections. Resolves difficult customer problems. Identifies training needs and provides staff training.

Accountabilities

• Provides customer service to students, faculty, staff and external customers.
• Meets customer needs, offers options, resolves problems and follows up with customers.
• Ensures full customer satisfaction without unnecessarily referring customer to other staff members.
• Maintains friendly, helpful demeanor.
• Recruits, screens, hires, trains and directly supervises all assigned subordinate staff.
• Evaluates employee performance and provides guidance and feedback.
• Counsels, disciplines and/or terminates employees as required.
• Schedules, assigns, prioritizes workloads for and manages assigned projects to completion.
• Obtains estimates and makes recommendations.
• Monitors project progress on a day-to-day basis.
• Ensures timely completion of department's work.
• Manages onsite facility.
• Regularly opens and/or closes department.
• Ensures that department is neat, orderly and sufficiently stocked.
• Conducts daily building inspections.
• Identifies and resolves immediate operations issues in the building.
• Coordinates building maintenance and repairs with Housing Maintenance that affect normal building operation.
• Resolves difficult customer problems.
• Informs Director of customer issues, suggestions or requests.
• Researches, develops and implements policies and procedures to improve the operations of the department.
• Identifies training needs and provides staff training for cleaning, proper chemical use and safety.
• Maintains a thorough understanding of all departmental and University policies and procedures as well as applicable government and industry standards and ensures adherence to them.
• Serves as a Campus Security Authority (CSA) and mandatory reporter under the Clery Act based on University responsibilities.
• Has responsibility and is required to receive reports of crimes or criminal incidents from victims of crimes and/or third parties; notifies Department of Public Safety immediately of any reported serious crime or criminal incidents that indicates the presence of an ongoing threat to the university community; and notifies the Clery Compliance Coordinator in the Department of Public Safety.
• Develops and implements security related procedures such as office opening and closing routines, recognition of duress signals and key controls.
• Coordinates security activities with university Public Safety Department.
• Promotes and maintains standards for security conscious awareness and behavior.
• Maintains knowledge of university's crime prevention and suppression programs and services.
• Ensures dissemination of security related information to staff.
• Perform other related duties as assigned or requested.
• The University reserves the right to add or change duties at any time.

Qualifiers

• Minimum Education: Associate's degree.
• Combined experience/education as substitute for minimum education.
• Minimum Experience: 1 year.
• Minimum Field of Expertise: Experience in facilities management.
• Valid CA driver's license required.
• Position will participate in the Department of Motor Vehicles (DMV) Pull Notice System.
• A copy of DMV record will be required as a final condition of employment.
• For more information please visit the policy website.

What We Prefer

• Preferred Education: Bachelor's degree.

The Trojan Family Rewards

We pride ourselves in creating the BEST USC EXPERIENCE, and that begins with our employees! We offer a wide variety of benefits and programs that support our staff and their families. For more information please visit http://benefits.usc.edu. This support advocates work-life balance and employee well-being. As members of the Trojan family, employees are connected by the traditions and history that make us proud to be Trojans! USC has great minds that transform the world with their talents and research.

Compensation

The annual base salary range for this position is $75,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

Equal Opportunity and Inclusion

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at [phone], or by email at [e-mail]. Inquiries will be treated as confidential to the extent permitted by law.

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If you need assistance during the application process, see our application help. (If you already work for USC, see Your USC career.) At any point you may also contact our HR Service Center for help at [phone] or [e-mail].

As a USC employee, you will enjoy excellent benefits and perks, and you will be a member of the Trojan Family - the faculty, staff, students and alumni who make USC a great place to work.

USC is a leading private research university located in the heart of downtown Los Angeles – a global center for arts, technology and international business. As the largest private employer in the city – responsible for more than $5 billion annually in economic activity in the region – we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills.

For more information please visit the policy website.