Payment Processing Team Lead

South Texas Radiology Group, P.A.; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

South Texas Radiology Group, P.A. is seeking a Lead, Payment Processing to oversee daily posting operations, handle EOBs, patient payments, and posting inventory.

You will train staff, back up coverage, and ensure accuracy and timely completion of daily activities. The role requires at least two years of medical billing experience in radiology, proficiency with manual/electronic postings, and strong communication skills.

Qualifications

• Minimum two years medical billing experience, preferably in radiology, with working knowledge of reading EOBs and cash applications.
• Experience with manual and electronic payment postings, as well as refund processing.
• Leadership experience preferred.
• Ability to set a tone in the department that focuses on efficiency, production, and success for the team and each individual.
• Familiar with CPT and ICD-10
• Must be accurate and detail oriented.
• Experience collaborating with multiple departments and introducing workflow process improvements.
• Required typing 40 wpm and 140 10 key
• Excellent verbal/written communications skills
• Familiar with insurance websites
• Working knowledge of insurance contracts/payer fee schedules, CPT and ICD-10

Responsibilities

• Monitor and distribute work to Payment Processors daily to meet deadlines and department goals.
• Work with and back up the Team Lead Reconciliation and Cashier to ensure inventory is prepared and ready for Processors.
• Assist the supervisor with double reconciliation in BankingQ to verify inventory movement and verify postings accuracy.
• Handle projects as assigned by Supervisor.
• Conduct quality audits and prepare production reports per office guidelines.
• Conduct training for new hires and provide ongoing staff training in the department.
• Troubleshoot with staff, peers, and other departments regarding billing and insurance issues.
• Provide input on employee competency and performance reviews.
• Monitor and keep clear all Processing buckets in Imagine (Orphaned, unmatched, credits, etc.).
• Assist supervisor in developing, writing, and updating department policies and procedures.
• Demonstrate proficiency in discrepancy resolution and analysis of complex accounts (recoups, payer delays, missing remits, payment errors).
• Perform other duties as required.

Skills

Medical billing

Radiology billing

Reading EOBs

Cash applications

Leadership experience

Word

Excel

Typing 40 wpm

10-key 140

Attention to detail

Workflow improvements

Interdepartmental collaboration

Insurance websites

CPT and ICD-10 knowledge

Train staff

Education

High School Diploma or GED

Tools

Word

Excel

BankingQ

Imagine

Job description

Reports To: Supervisor, Payment Processing

FLSA Status: Non-exempt

Summary of Position:

The Lead, Payment Processing (Lead) is responsible for overseeing and providing hands-on support for daily payment posting operations, including EOBs, patient payments, and posting inventory. Responsibilities include inventory management, preparing and reviewing collection agency and other operational reports, training and developing team members, providing backup coverage (PTO/vacancies), and ensuring accuracy, productivity, and timely completion of daily activities.

Job Responsibilities:

• Monitor and distribute work to Payment Processors daily to meet all deadlines and department goals
• Work with and back up the Team Lead Reconciliation and Cashier to ensure inventory is prepared and ready for Processors
• Assist the supervisor with performing double reconciliation in BankingQ to verify inventory movement and confirm the accuracy of all postings
• Projects as assigned by Supervisor
• Conduct quality audits and prepare production reports according to office guidelines
• Conduct training for new hires and provides on-going training for staff in department
• Troubleshoot with staff, peers, and other departments regarding billing and insurance issues
• Provide input on employee competency and performance reviews
• Monitor and keep clear all Processing buckets in Imagine (e.g. Orphaned, unmatched, credits, etc.)
• Assist supervisor in developing, writing, and updating department policies and procedures
• Demonstrate proficiency in discrepancy resolution and analysis of complex accounts (recoups, payer delays, missing remits, payment errors, etc.)
• Perform other duties as required

Supervisory Responsibilities: None

Experience / Skill Requirements:

• Minimum two years medical billing experience, preferably in radiology, with working knowledge of reading EOBs and cash applications
• Experience with manual and electronic payment postings, as well as refund processing
• Leadership experience preferred
• Ability to set a tone in the department that focuses on efficiency, production, and success for the team and each individual
• Proficient with Word, Excel, and general office equipment.
• Required type 40 wpm and 140 10 key
• Excellent verbal/written communications skills
• Familiar with insurance websites
• Working knowledge of insurance contracts/payer fee schedules, CPT and ICD-10
• Must be accurate and detail oriented
• Experience collaborating with multiple departments and introducing workflow process improvements

Education:

High School Diploma or GED

Maintaining and satisfying minimum attendance requirements is an essential function of this position, including working all full-time regular hours as established for this position and scheduled or emergency overtime. Full-time regular hours are defined as Monday through Friday, with after-hours or weekends as required. All employees in this job classification are required to satisfy this requirement. This job classification does not include "light duty" work or allow unpredictable or unrestricted absences.