Payment Processing Supervisor

South Texas Radiology Group, P.A.; San Antonio (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

South Texas Radiology Group, P.A. is seeking a Supervisor, Payment Processing to manage the billing team, improve payment workflows and ensure accurate posting of denials and payments.

You will lead reconciliation activities, policy development and collaboration across departments in a fast-paced healthcare environment. The role requires healthcare billing experience, strong communication, and a results-driven approach.

Qualifications

• Prior experience in healthcare billing, with a strong working knowledge of payment/refund processes, deposit reconciliation, and payment investigation is preferred.
• Excellent written and verbal communication skills
• Organized and detail oriented
• Intermediate knowledge of Microsoft Office Suite (Excel, Word, etc.)
• Must be able to multi-task and work in a fast-paced environment
• Knowledge of CPT, ICD-10 and modifier codes preferred
• Excellent customer service to internal and external customers
• Maintain confidentiality
• Is a mode of diplomacy and good judgment

Responsibilities

• Oversee the day-to-day functions of the Payment team to ensure goals are met or exceeded
• Contribute to strategic plans; implement and track production, quality and customer service standards; resolve problems
• Run weekly ad hoc reports for executives; prepare and submit MD&A bi-weekly
• Measure results against plan; improve processes; make changes
• Troubleshoot billing and insurance issues; participate in meetings with input and best-practice mindset
• Recruit and retain high-performing employees to drive results
• Develop and update policies, procedures and guidelines
• Set and track production standards; apply disciplinary steps as needed
• Oversee timely processing and posting of denials and payments; collaborate with teams on inquiries
• Ensure refunds and checks are processed by deadlines
• Report weekly department updates to Leadership
• Research issues; perform root cause analysis; present mitigation plans
• Ensure mapping is current in Imagine
• Oversee daily cashiering operations, cash handling and deposits
• Maintain bank reconciliations in BankingQ; resolve discrepancies
• Own payment processing rejections in Imagine; train staff
• Own Provider Enrollments for STRIC and STRG
• Manage Imagine and Waystar/Phicure queues
• Conduct staff evaluations and timely performance management
• Meet regularly with employees on quality and performance
• Stay updated on governmental and non-governmental insurance billing regulations
• Demonstrate initiative in all duties
• Meet weekly with department leads for updates
• Contribute positively to team culture
• Perform other duties as required

Skills

Healthcare billing

Payment processing

Excel

Communication skills

Education

College degree in Business, Finance, Healthcare or related field

Tools

Imagine

Waystar/Phicure

Job description

Job Title: Supervisor, Payment Processing

Department: Payment Processing

Reports To: Payment Processing Manager

FLSA Status: Exempt

Summary of Position:

Assists in all functions of the Billing, Provider Payment processes. Promotes and maintains exceptional customer service while maximizing productivity.

Job Responsibilities:

• Oversee the day-to-day functions of the Payment team to ensure critical daily/weekly/monthly goals are met or exceeded
• Meet operational standards by contributing to strategic plans and reviews; implement and track production, quality and customer service standards; resolve problems and identify billing system improvements
• Run weekly ad hoc reports for executive management; prepare and submit MD&A bi-weekly
• Accomplish department objectives by measuring results against plan; evaluate and improve processes; make necessary changes
• Troubleshoot billing and insurance issues with peer groups. Actively participate in meetings by providing input and embracing best practice philosophy
• Recruit and retain high performing employees that will drive results by achieving individual and departmental goals
• Guide employee actions by researching, developing, writing, implementing and updating policies, procedures and guidelines
• Set and track production standards for each task in the department. Follow disciplinary steps as necessary when standards are not met.
• Oversee the timely processing and posting of denials and payments, ensuring ERS exceptions are consistently maintained. Collaborate with Customer Service and Accounts Receivable Departments on payment inquiries
• Ensure refunds and checks are processed by deadline
• Report weekly department updates to Leadership
• Research departmental issues, conduct root cause analysis, and present mitigation plans to leadership
• Ensure mapping is current in Imagine
• Oversee and ensure the timely and accurate completion of all daily cashiering operations, including cash handling, deposit preparation, and bank deposits.
• Maintain ownership and accountability for all bank reconciliations related to BankingQ, ensuring they are completed accurately, timely, and any discrepancies are identified and resolved
• Ownership of Payment Processing rejections (Claim Review) in Imagine; ensure staff is trained and working rejections
• Ownership of Provider Enrollments for STRIC and STRG
• Ensure Imagine and Waystar/Phicure work queues are current
• Ensures staff evaluations and performance management/discipline are carried out in a timely fashion
• Meet regularly with each employee with focus on quality, individual performance and employee satisfaction
• Remain knowledgeable of trends in governmental and non-governmental insurance billing regulations
• Consistently display initiative in all aspects of the position
• Meet weekly with department leads for updates r/t status of duties
• Contribute in a positive manner to the team culture
• Perform other duties as required

Supervisory Responsibilities:

• Payment Processors
• Leads, Payment Processing
• Patient Accounts Specialist
• Cashier

Experience / Skill Requirements:

• Prior experience in healthcare billing, with a strong working knowledge of payment/refund processes, deposit reconciliation, and payment investigation is preferred. Accounting knowledge is a plus.
• Excellent written and verbal communication skills
• Organized and detail oriented
• Intermediate knowledge of Microsoft Office Suite (Excel, Word, etc.)
• Must be able to multi-task and work in a fast-paced environment
• Knowledge of CPT, ICD-10 and modifier codes preferred
• Excellent customer service to internal and external customers
• Maintain confidentiality
• Is a mode of diplomacy and good judgment

Education:

College degree in Business, Finance, Healthcare or related field preferred, or equivalent work experience in lieu of degree