Payment Posting Lead

Pediatric Associates; United States; Hybrid; USD 55,000 - 75,000; Full time

Job summary

Pediatric Associates is seeking a supervisor for the Payment Posters/Refund Specialists team to train, guide, and oversee daily revenue cycle activities. The role anchors process improvements, policy implementation, and cross-team collaboration to support accurate posting and timely collections.

The position supports remote or hybrid work arrangements within the United States and requires at least 3 years in revenue cycle management, with strong medical billing knowledge and supervision skills.

Qualifications

• Proficient understanding of medical billing and collection protocols across insurance types (HMO, PPO, POS, Medicaid).
• Ability to collect and interpret data, identify issues, and apply solutions.
• Strong communication skills, both verbal and written.
• Capacity to multitask in a fast-paced environment while meeting production and quality goals.
• Excellent organizational skills and ability to prioritize daily work.

Responsibilities

• Meet regularly with Revenue Cycle Manager to review assignments and set priorities.
• Assist in implementing policies and procedures for Payment Posting and refunds staff.
• Oversee, train, and provide resources for staff.
• Audit accounts to ensure proper payment and adjustment actions.
• Research and reconcile unapplied or misapplied payments and credit balances.
• Monitor and run reports to ensure staff productivity aligns with standards.
• Answer questions and act as a resource to Payment Posters as needed.
• Assist with special projects and cross-training in other areas.
• Perform additional duties as assigned.

Skills

Revenue cycle knowledge

Medical billing

Data interpretation

Communication skills

Multitasking

Organizational skills

Education

High school diploma/GED

Job description

Job Description

PRIMARY FUNCTION

Trains and Supervises Payment Posters.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all the duties that may be assigned.

• Meets regularly with Revenue Cycle Manager to review work assignments and establish priorities.
• Assist the RCM Manager in implementing policies and procedures, to ensure guidelines are being followed by Payment Posting and refund specialist team members. Assists in the oversight of staff’s day to day work assignments and completion status and communicates with Management regarding productivity and other related staffing issues.
• Oversee, train, and provide resources for staff.
• Audit accounts to ensure proper payment and adjustment action is being taken.
• Research and reconcile unapplied or misapplied payments and credit balances.
• Monitor and run reports to ensure staff productivity is within department standards.
• Answer questions and act as a resource to Payment Posters as needed.
• Assist with special projects, reports, and coordinate with other Team Leaders as needed.
• Other various duties as assigned, including cross training in other functional areas.

SUPERVISORY RESPONSIBILITIES

Will assist with day-to-day work assignments and training of payment posters and refund specialists’ team to include evaluating and completing annual evaluations.

QUALIFICATIONS

EDUCATION:

• High school diploma/GED or equivalent.
• Experience may be commensurate with education.

EXPERIENCE:

• A minimum of 3 years of revenue cycle management experience is required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of Medical billing and collection protocol, all types of insurance (HMO, PPO, POS, Medicaid etc.)
• Skill in defining problems, collection of data, interpreting billing information.
• Ability to communicate effectively verbally and written.
• Ability to multi-task in a face paced environment while meeting established production and quality goals/metrics.
• Strong organizational skills, with ability to effectively prioritize work and daily basis and follow up on open items in a timely manner.

TYPICAL WORKING CONDITIONS

• Non-patient facing
• May be either full time remote/telework or rotate working in the office and remote/telework.
• This job must be U.S. based.
• Indoor Work
• Operating Computer
• Reach Outward
• Manual Dexterity
• Lift/Carry 10 lbs. or less.
• Push/Pull 12 lbs. or less.
• Sitting