Payment Posting Team Lead

Paradigm Senior Services; Town of Florida (NY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid time off

Job summary

Paradigm is seeking a Payment Posting Team Lead to supervise daily posting operations in the Posting department, ensuring accurate posting of ERA, EFT, checks, and patient payments while reconciling deposits.

You will mentor staff, monitor productivity and quality metrics, resolve posting discrepancies, and collaborate with other departments to optimize revenue cycle performance, reporting to the Payment Posting Manager.

Qualifications

• 3–5 years of medical payment posting experience.
• Experience leading or mentoring teams.
• Strong knowledge of HIPAA and payer regulations.

Responsibilities

• Support the daily activities of the payment posting team.
• Ensure timely and accurate posting of ERA, EFT, checks, credit card payments, and patient payments.
• Review and reconcile daily deposits with posted transactions.
• Investigate and resolve payment posting discrepancies and balancing issues.
• Monitor work queues to meet productivity and turnaround goals.
• Provide coaching and QA audits to posting staff to improve accuracy.
• Develop and maintain standard operating procedures and reports for management.

Skills

Medical billing

Payment posting

EOBs/ERAs

Excel

Education

High school diploma

Associates or Bachelor's preferred

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Paradigm Full-Time North Miami, FL, US

Salary Range: $65,000.00 To $70,000.00 Annually

Location

Miami, FL (On-site, Monday-Friday)

Who We Are

At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities.

We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact.

Position Snapshot

The Payment Posting Team Lead is responsible for overseeing the daily payment posting operations within the Posting department. This role ensures accurate and timely posting of insurance and patient payments, reconciliation of deposits, identification of posting discrepancies, and adherence to payer guidelines. The Posting Lead provides guidance to the posting team, monitors productivity and quality metrics, assists with issue resolution, and collaborates with other departments to support optimal revenue cycle performance. This position reports to the Payment Posting Manager.

Core Responsibilities

• Support the daily activities of the payment posting team
• Ensure timely and accurate posting of electronic remittance advice (ERA), electronic funds transfers (EFT), checks, credit card payments, and patient payments
• Review and reconcile daily deposits with posted transactions
• Investigate and resolve payment posting discrepancies, unapplied cash, and balancing issues
• Monitor work queues to ensure productivity and turnaround time goals are achieved
• Perform quality assurance audits and provide coaching to team members on posting accuracy
• Identify trends related to posting errors, payer issues, or system problems and recommend process improvements
• Collaborate cross-functionally to resolve payment-related issues.
• Assist with onboarding, training, and mentoring new posting staff.
• Develop and maintain standard operating procedures and departmental documentation
• Generate productivity, accuracy, and aging reports for management review
• Escalate complex payment issues and system concerns to management as appropriate
• Ensure compliance with HIPAA, payer regulations, and company policies

Experience and Skills

• Strong understanding of medical billing, payment posting, EOBs, ERAs, EFTs, and revenue cycle processes.
• Proficiency in Microsoft Excel and Microsoft Office.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.

Education and Qualifications

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• 3–5 years of medical payment posting experience.
• At least 1–2 years of leadership or team lead experience preferred.

What We Offer

• Medical, dental, and vision benefits
• Paid time off

Compensation

$65,000 - $70,000 depending on experience