Payment Operations Support Specialist

Petro Papa; Salt Lake City (UT); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a detail-oriented Payment Operations Support Specialist to enhance billing and operational processes. This role is crucial for maintaining accurate invoicing and customer setups across various platforms. You will collaborate with multiple internal teams and external partners to ensure high data accuracy and service delivery. With a focus on customer service, you will troubleshoot issues and ensure seamless operations. If you're passionate about supporting a dynamic team and making a significant impact, this opportunity is perfect for you.

Benefits

Medical Insurance

Vision Insurance

Paid Time-Off

401(k) Retirement Plan with match

Educational Reimbursement

Parental Bonding Time

Employee Discounts

Qualifications

• 2-4 years experience in billing or customer service in petroleum or retail.
• Proficiency in Salesforce and SAP is essential for this role.

Responsibilities

• Manage customer setups and billing processes for POS systems.
• Audit and validate billing accuracy and resolve customer inquiries.

Skills

Attention to Detail

Excel Skills

Customer Service

Issue Resolution

Communication Skills

Education

High School Diploma

Associate's Degree

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

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Title: Payment Operations Support Specialist

Date: May 1, 2025

Location:

Salt Lake City, UT, US, 84116

HF Sinclair is seeking a highly organized and detail-oriented Payment Operations Support Specialist in Salt Lake City, UT to support core billing and operational processes for our petroleum station customer network. This role is integral to ensuring accurate invoicing, seamless customer setups, and responsive service delivery across multiple platforms and teams. As part of the Payments group within a leading petroleum refining and marketing company, you will work closely with various internal departments, Point of Sale (POS) equipment and peripheral vendors, as well as Distributor and Dealer partners to maintain high standards of data accuracy and customer service.

Job Duties

Customer Setup and System Management

• Set up new customer locations on internal systems (Salesforce, SAP, and others), ensuring accuracy across multiple platforms.
• Manage change requests for existing customers, such as closures, new services, or corrections to setup issues in coordination based on support tickets, or internal/external customer requests.
• Confirm POS systems are configured with correct identifiers and location details for each customer site.

Billing and Financial Reconciliation

• Process monthly billing to customers for various POS equipment leases based on supplier invoices.
• Audit data files from POS equipment vendors to validate billing accuracy. Add or remove franchise locations from billing cycles based on audit results.
• Investigate and resolve customer billing inquiries (phone, ticket, email) professionally and efficiently.
• Process debits or credits, ensuring appropriate approvals and notifications are received in response to validated discrepancies or billing adjustments.
• Coordinate department-level invoice processing from vendors by confirming accuracy, coding properly, and submitting for approval and timely payment.

Support & Issue Coordination

• Receive and triage questions or support tickets from internal stakeholders and customers related to payments, POS systems, or site setups.
• Troubleshoot or escalate to the appropriate teams, following through to ensure resolution.

Special assignments or tasks assigned to the employee by their supervisor, as determined from timeto time.

Experience

• 2–4 years of experience in billing, operations coordination, or customer service preferably in the petroleum, or convenience retail sectors.
• Proficiency in systems such as Salesforce, SAP, Microsoft Office Suite (Excel in particular) or other ERP/CRM platforms.
• Strong attention to detail, with the ability to manage high volumes of data with accuracy.
• Clear and professional communication skills, both written and verbal.
• Ability to navigate cross-functional processes and adapt to evolving priorities.
• Familiarity with POS systems and related technology is a plus.

A minimum of a High School diploma or equivalent is required.

PREFERRED EDUCATIONAL LEVEL:

• Associates Degree or Currently pursuing a higher education degree.

Required Skills

REQUIRED SKILLS:

• This position requires a significant amount of manual field entries that are critical to on-boarding customers quickly and accurately. As such, a high degree of attention to detail, and accuracy are critical
• Medium to strong Excel skills

PREFERRED SKILLS:

• Strong Customer Service and issue resolution skills
• Technology savvy

None.

Work Conditions

• Initial first weeks of employment will be required to be in-office 5 days a week for training and support.
• After initial weeks, a hybrid work schedule (3-4 days in office) can be offered.

HF Sinclair offers a comprehensive benefits package designed to support the well-being of our employees and their families. Our benefits include, but are not limited to, the following:

• Medical Insurance
• Vision Insurance
• Paid Time-Off
• 401(k) Retirement Plan with match
• Educational Reimbursement
• Parental Bonding Time
• Employee Discounts

We are committed to fostering a supportive and inclusive work environment, ensuring our employees have the resources needed to thrive professionally and personally.

Benefit eligibility is governed by official plan documents, for more details visit Total Rewards .

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization.

We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.

About HF Sinclair Corporation

HF Sinclair Corporation, headquartered in Dallas, Texas, is an independent energy company that produces and markets high-value light products such as gasoline, diesel fuel, jet fuel, renewable diesel and other specialty products. HF Sinclair owns and operates refineries located in Kansas, Oklahoma, New Mexico, Wyoming, Washington and Utah and markets its refined products principally in the Southwest U.S., the Rocky Mountains extending into the Pacific Northwest and in other neighboring Plains states. HF Sinclair supplies high-quality fuels to more than 1,500 branded stations and licenses the use of the Sinclair brand at more than 300 additional locations throughout the country. In addition, subsidiaries of HF Sinclair produce and market base oils and other specialized lubricants in the U.S., Canada and the Netherlands, and export products to more than 80 countries. Through its subsidiaries, HF Sinclair produces renewable diesel at two of its facilities in Wyoming and also at its facility in Artesia, New Mexico. HF Sinclair provides petroleum product and crude oil transportation, terminalling, storage and throughput services to its refineries and the petroleum industry.

Equal Opportunity Employer

HF Sinclair Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other prohibited ground of discrimination.