Payment Operations Support Specialist

HollyFrontier Specialty Products; Salt Lake City (UT); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking energy company as a Payment Operations Support Specialist, where you will play a vital role in ensuring accurate billing and exceptional customer service. This position involves managing customer setups, processing invoices, and resolving inquiries, all while collaborating with various teams to maintain high standards. You'll thrive in a dynamic environment that values attention to detail and effective communication. With comprehensive benefits and a commitment to safety and integrity, this role offers a unique opportunity to contribute to a leading player in the petroleum industry while enjoying a hybrid work schedule.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Match

Paid Time Off

Educational Reimbursement

Employee Discounts

Qualifications

• 2-4 years of experience in billing or customer service in the petroleum sector.
• Proficiency in Salesforce and SAP is essential.

Responsibilities

• Manage customer setups and billing processes efficiently.
• Coordinate vendor invoice processing and resolve billing inquiries.

Skills

Attention to Detail

Excel Skills

Customer Service Skills

Issue Resolution Skills

Education

High School Diploma

Associates Degree

Tools

Salesforce

SAP

Microsoft Office Suite

Job description

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Basic Function

HF Sinclair is seeking a highly organized and detail-oriented Payment Operations Support Specialist in Salt Lake City, UT to support core billing and operational processes for our petroleum station customer network. This role is integral to ensuring accurate invoicing, seamless customer setups, and responsive service delivery across multiple platforms and teams. As part of the Payments group within a leading petroleum refining and marketing company, you will work closely with various internal departments, Point of Sale (POS) equipment and peripheral vendors, as well as Distributor and Dealer partners to maintain high standards of data accuracy and customer service.

Job Duties

1. Customer Setup and System Management
   • Set up new customer locations on internal systems (Salesforce, SAP, and others), ensuring accuracy across multiple platforms.
   • Manage change requests for existing customers, such as closures, new services, or corrections to setup issues in coordination based on support tickets, or internal/external customer requests.
   • Confirm POS systems are configured with correct identifiers and location details for each customer site.
2. Billing and Financial Reconciliation
   • Process monthly billing to customers for various POS equipment leases based on supplier invoices.
   • Audit data files from POS equipment vendors to validate billing accuracy. Add or remove franchise locations from billing cycles based on audit results.
   • Investigate and resolve customer billing inquiries (phone, ticket, email) professionally and efficiently.
   • Process debits or credits, ensuring appropriate approvals and notifications are received in response to validated discrepancies or billing adjustments.
3. Vendor Invoice Management
   • Coordinate department-level invoice processing from vendors by confirming accuracy, coding properly, and submitting for approval and timely payment.
4. Support & Issue Coordination
   • Receive and triage questions or support tickets from internal stakeholders and customers related to payments, POS systems, or site setups.
   • Troubleshoot or escalate to the appropriate teams, following through to ensure resolution.

Additional responsibilities include special assignments as determined by supervisors.

Experience

• 2–4 years of experience in billing, operations coordination, or customer service preferably in the petroleum or convenience retail sectors.
• Proficiency in Salesforce, SAP, Microsoft Office Suite (Excel in particular), or other ERP/CRM platforms.
• Strong attention to detail, with the ability to manage high volumes of data with accuracy.
• Clear and professional communication skills, both written and verbal.
• Ability to navigate cross-functional processes and adapt to evolving priorities.
• Familiarity with POS systems and related technology is a plus.

Education Level

A minimum of a High School diploma or equivalent is required.

Preferred Educational Level

• Associates Degree or currently pursuing higher education.

Required Skills

• High attention to detail and accuracy in manual data entry critical for onboarding customers.
• Medium to strong Excel skills.

Preferred Skills

• Strong customer service and issue resolution skills.
• Technology savvy.

Work Conditions

• Initial training in-office for the first weeks, 5 days a week.
• Post-training, a hybrid schedule (3-4 days in office) may be available.

Benefits

HF Sinclair offers comprehensive benefits including medical, vision, dental insurance, paid time off, 401(k) with match, educational reimbursement, parental bonding, and employee discounts. We foster an inclusive environment aligned with our core values of Safety, Integrity, Teamwork, Ownership, and Inclusion.

About HF Sinclair

HF Sinclair Corporation, headquartered in Dallas, Texas, is an energy company producing high-value light products, operating refineries in multiple states, and marketing in the US and internationally. We are committed to safety, integrity, and environmental responsibility.

Equal Opportunity Employer

HF Sinclair is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected status.