Payment Operations Specialist — AI-Driven Automation

Dibbs; United States; Remote; USD 85,000 - 125,000; Full time

Job summary

Bastion is hiring a Payment Operations Associate to own daily money movement across our payments and stablecoin infrastructure. You will monitor flows, resolve issues, and drive automation to scale operations while ensuring accuracy and SLA adherence.

We welcome candidates from across the United States, with a preference for NYC area and East Coast hours, to join a fast-paced startup environment and build scalable processes.

Responsibilities

• Run daily reconciliation of crypto and fiat across banks, PFIs, liquidity providers, and exchanges, and start clearing breaks yourself.
• Monitor live payment flows across on/off-ramp and payment rails, and flag stalled or failed transactions as you learn the systems.
• Pick up your first exceptions—returns, rejects, recalls—and drive them to resolution.
• Map how current reconciliation and monitoring workflows actually run, and name one thing worth fixing.
• Own daily reconciliation and exception handling across your assigned rails and partners end to end.
• Serve as an escalation point for payment issues, settlement delays, and failed conversions, partnering with Customer Support to close them out.
• Coordinate with Treasury on operating balances, prefunding, rebalancing, and settlement timing.
• Ship improvements to reconciliation systems, dashboards, and reporting, and track KPIs like throughput, settlement latency, and exception rates.
• Build or rewrite SOPs and runbooks for the workflows you own.
• Cut manual work across the operation through automation and AI-enabled workflows, scaling through better systems rather than headcount.
• Partner with Product and GTM to launch new rails, partners, and corridors: define acceptance criteria, support end-to-end testing, and validate settlement and reconciliation before go-live.
• Support product readiness and QA by turning Payment Operations requirements into clear specs and testing new functionality before launch.
• Build monitoring and alerting that catches problems before they reach customers.

Job description

Bastion is hiring a Payment Operations Associate to own daily money movement across our payments and stablecoin infrastructure. You will monitor flows, resolve issues, and drive automation to scale operations while ensuring accuracy and SLA adherence.

We welcome candidates from across the United States, with a preference for NYC area and East Coast hours, to join a fast-paced startup environment and build scalable processes.