VP-Financial Operations

CXM; United States; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

CXM is seeking a Vice President of Financial Operations to lead their Payment Operations function in a remote or hybrid work environment. This role includes overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange, improving payment success rates, and managing relationships with Payment Service Providers. The ideal candidate will have strong knowledge of high-risk payment operations and experience in a similar environment. Compensation includes a competitive base salary plus variable pay based on experience.

Qualifications

• Experience in positions like Senior Payment Operations Manager or Payments Lead.
• Ability to resolve complex payment operations issues independently.
• Strong knowledge of local bank transfers, card processing, and cryptocurrency payments.

Responsibilities

• Lead the Payment Operations function and oversee transaction processing.
• Manage payment processing across products, markets, and jurisdictions.
• Improve payment success rates and reduce related churn.

Skills

Strong knowledge of high-risk payment operations

Problem-solving abilities

Autonomous work

Experience in a CFD brokerage or cryptocurrency exchange

Job description

Overview

Position Title: Vice President, Financial Operations

Reporting Line: Reports directly to the Head of Treasury & Accounting, with executive oversight from the Chief Financial Officer (CFO).

Location: Fully Remote or Hybrid, determined by candidate location and business needs on a case-by-case basis.

General Purpose: Responsible for leading the Payment Operations function and overseeing transaction processing for a global CFD brokerage and cryptocurrency exchange.

Responsibilities

• Specific Objectives (12 months): Use defined KPIs to manage timely and accurate payment processing across all supported products, markets, and jurisdictions.
• Specific Objectives (12 months): Improve payment success rates and reduce payment-related churn through strategic payment initiatives, optimized payment offerings, and improved transaction routing.
• Specific Objectives (12 months): Maintain payment infrastructure and Payment Service Provider (PSP) availability to achieve 99.9% uptime by jurisdiction.
• Specific Objectives (12 months): Ensure timely and accurate reporting of payment processing expenses, including PSP fees, settlement costs, and related operational charges.
• Specific Objectives (12 months): Proactively manage PSP relationships, maintenance windows, and service changes to minimize customer impact.
• Specific Objectives (12 months): Increase automation of payment processing activities in line with agreed quarterly targets.
• Specific Objectives (12 months): Strategically manage payment routes to reduce settlement costs and overall PSP expenses.
• Specific Objectives (12 months): Mentor and manage a globally distributed Financial Operations team to maintain consistent performance, accountability, and service standards.
• Specific Objectives (12 months): Provide clear and timely communication to senior management on Financial Operations performance, risks, incidents, and strategic initiatives.
• Specific Objectives (12 months): Manage chargeback and dispute processing within agreed service level agreements (SLAs).
• Key Activities: Measure, monitor, and report the performance of each payment processor against agreed operational KPIs.
• Key Activities: Continually assess team capability, coach team members, and support ongoing performance improvement.
• Key Activities: Resolve payment functionality issues and address complex operational or program-related issues.
• Key Activities: Maintain payment and order processing workflows according to established priorities.
• Key Activities: Drive achievement of agreed qualitative and quantitative operational targets.
• Key Activities: Analyze payment operations statistics and compile accurate performance reports.
• Key Activities: Coordinate with development and technology teams to continually improve the customer payment experience.
• Key Activities: Manage escalations requiring additional research, cross-functional coordination, and subject matter expertise.
• Key Activities: Identify the most relevant payment methods for each project based on country, customer segment, and transaction cost.
• Key Activities: Supervise technical integrations with Payment Service Providers (PSPs).

Qualifications

• Requirements
• Key Competences: Strong knowledge of high-risk payment operations, including local bank transfers, IBANs, card processing, cryptocurrency payments, and alternative payment methods (APMs).
• Strong problem-solving abilities, with the ability to resolve complex payment operations issues independently when required.
• Ability to work autonomously while maintaining accountability for operational outcomes and escalation management.
• Experience in a CFD brokerage, Payment Service Provider (PSP), or cryptocurrency exchange environment preferred.
• Likely Current Job: Senior Payment Operations Manager, Head of Payments, Financial Operations Director, Payments Lead, or similar roles within a CFD brokerage, cryptocurrency exchange, PSP, fintech, online trading platform, or other high-risk payment environment.

Benefits

• Employer Value Proposition: Join a global CFD brokerage and cryptocurrency exchange in a high-impact Financial Operations leadership role, with ownership over payment operations, PSP performance, transaction processing reliability, payment routing, automation, and cost efficiency across multiple jurisdictions.
• Compensation: Competitive base salary plus variable pay, determined based on candidate experience.
• Assessment Process: Candidate evaluation includes interviews with the Head of Treasury & Accounting and CFO, a structured assessment of payment operations expertise, and a case discussion focused on PSP performance, payment routing, operational KPIs, and escalation management.