Payment Operations Specialist

IHMVCU; Moline (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid holidays & PTO

Tuition reimbursement

Volunteer opportunities

On-site fitness center

Job summary

IHMVCU is seeking a detail-oriented Payment Operations Specialist to support daily operations of payment services, including ACH, debit/credit cards, and digital payments. The role emphasizes accurate processing, issue resolution, and timely follow-ups to ensure service quality for members and team members.

The position is based at our River Drive headquarters in Moline, IL, with a collaborative environment, on-site gym, and opportunities for growth.

Qualifications

• High school diploma or equivalent; some college preferred.
• At least two years in a financial institution; ACH or card ops preferred.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and banking software.
• Strong attention to detail with ability to prioritize tasks.
• Independent with team collaboration and strong communication.
• Discretion and problem-solving skills for payment discrepancies.

Responsibilities

• Process, monitor, balance, and resolve ACH transactions within deadlines.
• Handle ACH disputes, returns, stop payments, and research requests.
• Maintain debit and credit card services and update accounts.
• Review Remote Deposit Capture transactions and manage fraud risk.
• Establish and maintain ACH, wire, Treasury, and Business Online Banking for business members.
• Research and resolve payment questions from members and team.
• Process mail payments and support daily operations for credit lines.
• Maintain procedures and suggest efficiency/improvement ideas.

Skills

Financial operations

Attention to detail

Problem solving

Communication

Microsoft Office

Education

High School Diploma or equivalent

Some college preferred

Tools

Excel

Word

PowerPoint

Job description

Join Team IHMVCU!

We're looking for a detail-oriented and service-focused Payment Operations Specialist to join our team! We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive. This role will be located at our beautiful headquarters located on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. If you enjoy solving problems, operating important behind-the-scenes processes, and supporting both members and team members, this could be a great opportunity for you!

What You'll Do

The Payment Operations Specialist supports the daily operation of the Credit Union's payment services, including ACH processing, debit and credit card operations, digital payment products, and other payment and card related services. This position processes transactions accurately and efficiently, researches and resolves payment issues, and helps ensure daily operational deadlines are met. Responsibilities include:

• Process, monitor, balance, and resolve exceptions for incoming and outgoing ACH transactions within established deadlines.
• Handle ACH disputes, returns, stop payments, reclamations, and other research requests according to applicable rules and procedures.
• Maintain debit and credit card services, including account updates, closures, limit changes, restrictions, and other card-related requests.
• Review Remote Deposit Capture transactions, identify potential fraud, process exceptions, and adjust member deposit limits.
• Establish and maintain ACH, wire, Treasury Management, and Business Online Banking services for business members.
• Research and resolve payment-related questions from members and team members, providing timely follow-up.
• Process mail payments and support daily operations for Credit Union owned credit lines.
• Maintain department procedures and recommend improvements that strengthen efficiency, controls, and member service.

What You'll Bring

We're looking for someone who is logical, dependable, and enjoys solving problems. Successful candidates will have:

• High school diploma or equivalent required; some college preferred.
• At least two years' experience working in a financial institution, ACH or Credit and Debit card operations preferred.
• Experience using Microsoft Office programs, including Excel, Word, and PowerPoint, along with other banking software.
• Strong attention to detail and the ability to organize and prioritize multiple responsibilities.
• A self-starter who can work independently while contributing to a collaborative team.
• Excellent verbal and written communication skills.
• Sound judgment and problem-solving skills when researching discrepancies and resolving payment-related issues.
• Ability to adapt to changing priorities while meeting established processing deadlines.

Why Join IHMVCU?

Being part of Team IHMVCU is more than just a job. It's an opportunity to make a positive impact on our members, our communities, and your career.

We Offer

• Outstanding training, support, and resources to help you succeed.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid holidays and generous paid time off.
• Tuition reimbursement.
• Paid community volunteer opportunities.
• Comprehensive health, dental, and vision insurance.
• Access to our on-site fitness center.

Check out our careers page for more information including benefits www.ihmvcu.org/careers Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Salary: $17.00 - $22.00 per hour