Payment Operations Specialist

IHMVCU; Moline (IL); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Training & support

Competitive compensation

401(k) with company match

Paid holidays & PTO

Tuition reimbursement

Volunteer opportunities

Health, dental, and vision insurance

On-site fitness center

Job summary

IHMVCU is hiring a Payment Operations Specialist for our Moline, IL headquarters. You’ll support ACH and card operations, resolve payment discrepancies, and ensure timely processing. This role emphasizes attention to detail, collaboration, and member service in a fast-paced payments environment.

Join a team focused on accuracy, security, and service excellence. On-site responsibilities include utilizing MS Office tools and banking software, with opportunities for career growth and benefits as

Qualifications

• High school diploma or equivalent required; some college preferred.
• At least two years' experience in a financial institution, ACH or card operations preferred.
• Proficiency with Excel, Word, and PowerPoint and other banking software.

Responsibilities

• Process, monitor, balance, and resolve ACH transactions within deadlines.
• Handle ACH disputes, returns, stop payments, and related research requests.
• Maintain debit/credit card services including account updates and changes.
• Review Remote Deposit Capture transactions and assess potential fraud.
• Establish and maintain ACH, wire, Treasury, and Business Online Banking for business members.
• Research payment questions and provide timely follow-up to members and team.
• Process mail payments and support daily ops for credit lines.
• Maintain departmental procedures and suggest improvements for efficiency and controls.

Skills

Attention to detail

Organizational skills

Communication skills

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join Team IHMVCU! We're looking for a detail-oriented and service-focused

Join Team IHMVCU! We're looking for a detail-oriented and service-focused Payment Operations Specialist to join our team! We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive. This role will be located at our beautiful headquarters located on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.

If you enjoy solving problems, operating important behind-the-scenes processes, and supporting both members and team members, this could be a great opportunity for you!

What You'll Do

• Process, monitor, balance, and resolve exceptions for incoming and outgoing ACH transactions within established deadlines.
• Handle ACH disputes, returns, stop payments, reclamations, and other research requests according to applicable rules and procedures.
• Maintain debit and credit card services, including account updates, closures, limit changes, restrictions, and other card-related requests.
• Review Remote Deposit Capture transactions, identify potential fraud, process exceptions, and adjust member deposit limits.
• Establish and maintain ACH, wire, Treasury Management, and Business Online Banking services for business members.
• Research and resolve payment-related questions from members and team members, providing timely follow-up.
• Process mail payments and support daily operations for Credit Union owned credit lines.
• Maintain department procedures and recommend improvements that strengthen efficiency, controls, and member service.

What You'll Bring

• High school diploma or equivalent required; some college preferred.
• At least two years' experience working in a financial institution, ACH or Credit and Debit card operations preferred.
• Experience using Microsoft Office programs, including Excel, Word, and PowerPoint, alongside other banking software.
• Strong attention to detail and the ability to organize and prioritize multiple responsibilities.
• A self-starter who can work independently while contributing to a collaborative team.
• Excellent verbal and written communication skills.
• Sound judgment and problem-solving skills when researching discrepancies and resolving payment-related issues.
• Ability to adapt to changing priorities while meeting established processing deadlines.

Why Join IHMVCU?

Being part of Team IHMVCU is more than just a job. It's an opportunity to make a positive impact on our members, our communities, and your career.

We Offer

• Outstanding training, support, and resources to help you succeed.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid holidays and generous paid time off.
• Tuition reimbursement.
• Paid community volunteer opportunities.
• Comprehensive health, dental, and vision insurance.
• Access to our on-site fitness center.

Check out our careers page for more information including benefits www.ihmvcu.org/careers Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.

Move Up your career at IHMVCU with this great opportunity!

Physical Requirements

• Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Lifting Demands: Up to 10 lbs.
• Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal.

Salary: $17.00 - $22.00 per hour