Teller

IHMVCU; Rock Island (IL); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Outstanding training

Competitive compensation

401(k) with company match and profit分享

Paid time off with paid holidays

Life insurance

Paid community volunteering

Education reimbursement

Fitness reimbursement

Health insurance including dental and视

Flexible spending accounts and health雜

Employee assistance program (EAP)

Access to fitness center

Job summary

IHMVCU is seeking a member-focused Teller to help create a welcoming experience for members in Rock Island, IL. The role involves accurate financial transactions and providing personalized solutions while occasionally assisting other branches.

Based at our Rock Island location, travel to other branches may be required. We value integrity, strong interpersonal skills, and a passion for delivering superior service to members.

Qualifications

• High School Diploma or equivalent required.
• Experience in customer support or service is preferred.
• Demonstrates integrity and commitment to member service.
• Able to build rapport and listen actively to members.
• Detail-oriented with accuracy in all transactions.

Responsibilities

• Listen to members' needs and educate on solutions including deposits, loans, and credit cards.
• Process deposits, withdrawals, transfers, loan payments, and check cashing accurately.
• Answer inquiries about accounts, services, discrepancies, balancing, and feature adjustments.
• Follow cash handling and daily reconciliation procedures and documentation.

Skills

Customer support

Problem solving

Member service

Active listening

Rapport building

Attention to detail

Team orientation

Education

High School Diploma or equivalent

Job description

Overview

IHMVCU is dedicated to supporting our members' financial well-being by fostering engagement, creating alignment with their goals, and promoting continual growth. We are seeking a member-focused Teller with a passion for building lasting relationships and enhancing member satisfaction to join our team. We value strong interpersonal skills and welcome candidates of all professional backgrounds. If you excel at connecting with people and providing superior service, your experience will be a great match, even if you're new to the financial services industry.

As a Teller, you will play a crucial role in creating a welcoming experience for members while providing accurate financial transactions and personalized solutions to member needs. This position is based at our Rock Island, Illinois location; however, regional travel to assist other branch locations may occasionally be required.

Qualifications

• High School Diploma or equivalent; additional education in finance, business, or related field is a plus.
• Relative experience in customer support, problem solving, and providing quality service is preferred.
• High level of integrity and commitment to exceptional member service with genuine desire to help others.
• Ability to build rapport quickly, actively listen, and develop strong member relationships.
• Strong attention to detail skills and commitment to accuracy.
• Team-oriented with the flexibility to adapt and support various member needs in a fast-paced environment.

Responsibilities

• Actively listen to members' needs to identify, assess, and educate on solutions that may include products and services such as deposit accounts, loans, and credit cards.
• Process a variety of transactions, including deposits, withdrawals, transfers, loan payments, and check cashing accurately and efficiently.
• Respond to member inquiries regarding the operation of accounts, access to services, resolving account discrepancies, balancing, and reconciling; adding or reducing service features on various accounts, and assisting members to make the most effective use of service offerings.
• Follow all cash, dual control, and daily work documentation procedures, including balancing all work and cash drawer daily.

Compensation

• The pay range for this position is $15.00-$16.00 per hour. Final compensation will be determined by relevant work experience, specific skills and competencies, education, certifications, and internal pay equity.

Benefits

• Outstanding training; we are committed to learning new skills and growing personally and professionally.
• Competitive compensation.
• 401(k) with company match and profit sharing.
• Paid time off with paid holidays.
• Life insurance.
• Paid community volunteering.
• Education reimbursement.
• Fitness reimbursement.
• Health insurance including dental and vision.
• Flexible spending accounts and health savings accounts.
• Employee assistance program (EAP).
• Access to fitness center.

We look forward to welcoming a new team member who shares our dedication to service and community. Move up your career at IHMVCU with this great opportunity!

Physical Requirements

• Standing: Remaining upright on the feet, particularly for sustained periods of time.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
• Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm.
• Lifting demands: Up to 50 lbs.
• Visual demands: Visual acuity to do things such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, extensive reading, visual inspection involving small defects or parts, operation of machines, using measurement devices, or assembly or fabrication of parts at distances close to the eyes.