Payment Operations Leader: Scale Payments & Automation

Rozgoo; United States; À distance; USD 140 000 - 190 000; Plein temps

Résumé du poste

Mercury Bank is seeking a Payment Operations Lead to build and scale the desks that support our payment rails—international wires, domestic wires, RTP, ACH, and checks. You will lead a high-trust team, drive process design, tooling, automation, and AI to improve efficiency without sacrificing accuracy.

You’ll partner with Product, Engineering, Compliance, Risk, Banking Partnerships, and other Operations teams to set priorities, define metrics, and create operating rhythms that scale with growing

Qualifications

• 3–5+ years of experience in payments, banking operations, or related field.
• Deep knowledge of payment rails (international/domestic wires, RTP, ACH, checks).
• Experience leading an operations team with clear expectations and rhythms.
• Interest in scaling operations via process improvement, tooling, AI, dashboards.
• Ability to operate in a regulated environment balancing speed, experience, risk, compliance.

Responsabilités

• Lead and develop a Payment Operations team responsible for supporting Mercury Bank’s payment rails.
• Build and scale payment operations desks across international wires, domestic wires, RTP, ACH, and checks, with workflows, escalation paths, controls, documentation, and quality standards.
• Apply payments expertise to operational decision-making, navigating exceptions, investigations, returns, recalls, and partner requirements.
• Improve operational efficiency through better processes, tooling, automation, AI-enabled workflows, dashboards, and measurement systems.
• Partner with Product, Engineering, Compliance, Risk, Banking Partnerships, and other Ops teams to identify bottlenecks and scale workflows.
• Define and track metrics that matter for payment operations, including productivity, quality, SLA adherence, exception trends, control health, and customer impact.

Connaissances

Payments expertise

Team leadership

Process design

Automation

AI-enabled workflows

Outils

SQL

Excel

Automation tooling

Description du poste

Mercury Bank is seeking a Payment Operations Lead to build and scale the desks that support our payment rails—international wires, domestic wires, RTP, ACH, and checks. You will lead a high-trust team, drive process design, tooling, automation, and AI to improve efficiency without sacrificing accuracy.

You’ll partner with Product, Engineering, Compliance, Risk, Banking Partnerships, and other Operations teams to set priorities, define metrics, and create operating rhythms that scale with growing