Card Support Specialist I

Tva Credit Union; Knoxville (TN); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Health and dental insurance

PTO Leave

401(k) with employer match

Life insurance and long-term-disabi­l-

Bonus potential

Paid holidays and training

Incentive pay opportunities

Community/community service focus

Job summary

Knoxville TVA Employees Credit Union is seeking a service-minded individual for a on-site Card Services position in Knoxville, TN. You will assist members with ATM/debit/credit card issues and work with FiServ systems to resolve disputes while maintaining strong member relations.

We offer employer-paid health and dental premiums, PTO, a 401(k) match, life and disability coverage, and opportunities for bonuses and training. Join a team that emphasizes People Helping People and community service.

Qualifications

• High school diploma or GED required; financial industry experience preferred.
• Experience with card services and member interactions is a plus.
• Strong attention to detail and adherence to policies and security rules.

Responsibilities

• Handle ATM/Debit/Credit Card issues and disputes for members.
• Coordinate with FiServ EFT and related services to resolve problems.
• Cross-sell Credit Union products and services to members.
• Maintain positive member relations and respond to needs promptly.
• Ensure all card services follow established policies and security procedures.

Skills

Customer service

Cross-selling

Cash handling

Communication

Education

High school diploma/GED

Tools

FiServ EFT

Debit/Credit card systems

Job description

Centerpoint Building
Knoxville, TN 37932, USA

Description

This position is on-site.

Our Mission is to help Members grow financially.

Our Vision is to be Members' First Choice for all Financial Services.

We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us.

Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day.

About Us:

Knoxville TVA Employees Credit Union is a not-for-profit, Member-owned, and locally operated financial institution serving the financial needs of its communities of Membership. We have 25 locations throughout East Tennessee and we serve more than 300,000 Members. The Credit Union helps Members grow financially by offering a variety of accounts including: checking, savings and investments. Also offered are competitive loan rates on new and used autos and recreational vehicles, mortgages, personal loans and credit cards.

Pay: Starting Range is $19.50 - $21.50, depending on work experience

• Employer-paid health and dental insurance monthly premiums
• Accrual of PTO Leave
• Employer-matched 401k, 50% match up to 6% of employee contributions
• Employer-paid Group Life Insurance and Long-Term Disability benefits
• Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals
• Paid Holidays and Paid Training
• Potential pay increases through additional training opportunities
• Opportunity to earn incentive pay
• The ability to help serve your local community through our mindset of People Helping People!

PRIMARY RESPONSIBILITIES

Assume responsibility for the efficient, effective, and accurate performance of Card Service Duties.

Work with members and staff regarding ATM/Debit/Credit Card issues, work with FiServ, FiServ EFT, and Fiserv Managed Services, card disputes, exceptions, and debit/credit card fraud.

Ensure Card Service functions are efficiently, effectively, and accurately performed in accordance with established policies, standards, and security procedures.

Cross sell Credit Union products and services at every opportunity.

Maintain good business relations with members. Courteously and promptly assist member needs.

Maintain positive and professional relationships with staff and management.

Follow all Credit Union policies, procedures and regulations.

Represent the Credit Union in a professional manner (including but not limited to appearance, behavior and performance).

Maintain regular and predictable attendance.

Work cooperatively with others.

All other duties as assigned.

QUALIFICATIONS

Education/Experience – High school diploma or general education degree (GED). Financial industry experience strongly preferred.

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.