Payment Center Support Agent – Banking Helpdesk (Onsite)

Insight Global; Westerville (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization in Westerville, OH. This role serves as the first point of contact for customers needing assistance with payment-related products and services.

The ideal candidate has 1+ years in a contact center, strong communication, and experience in banking/payments. The position is a 7-month contract with potential for extension or full-time conversion, and it is

Qualifications

• 1+ years in contact center, customer support, or help desk.
• Strong verbal and written communication.
• Experience supporting banking, payments, financial services.
• Ability to troubleshoot basic user and payment-related issues.
• Strong attention to detail and documentation.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle inbound support requests.
• Troubleshoot payment and online banking issues.
• Document interactions.
• Partner with internal teams to resolve issues.

Skills

Contact center experience

Strong communication

Banking/payments experience

Payment troubleshooting

Attention to detail/documentation

MS Office

Tools

MS Office

Job description

Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization in Westerville, OH. This role serves as the first point of contact for customers needing assistance with payment-related products and services.

The ideal candidate has 1+ years in a contact center, strong communication, and experience in banking/payments. The position is a 7-month contract with potential for extension or full-time conversion, and it is