Contact Center Agent

Insight Global; Westerville (OH); On-site; USD 25,000 - 29,000; Full time

Job summary

Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization in Westerville, OH. This role serves as the first point of contact for customers needing assistance with payment-related products and services.

The ideal candidate has 1+ years in a contact center, strong communication, and experience in banking/payments. The position is a 7-month contract with potential for extension or full-time conversion, and it is

Qualifications

• 1+ years in contact center, customer support, or help desk.
• Strong verbal and written communication.
• Experience supporting banking, payments, financial services.
• Ability to troubleshoot basic user and payment-related issues.
• Strong attention to detail and documentation.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Handle inbound support requests.
• Troubleshoot payment and online banking issues.
• Document interactions.
• Partner with internal teams to resolve issues.

Skills

Contact center experience

Strong communication

Banking/payments experience

Payment troubleshooting

Attention to detail/documentation

MS Office

Tools

MS Office

Job description

Duration: 7-Month Contract with Potential Extension or Conversion

Pay: $18 -$21/hr

Location: 5 days onsite - 570 Polaris Parkway| Westerville, OH 43082

JOB DESCRIPTION

Insight Global is seeking a Contact Center Support Representative to join the AAB Payment Group for a leading financial services organization. This individual will serve as the first point of contact for customers needing assistance with payment-related products and services. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment. Responsibilities include handling inbound support requests, troubleshooting payment and online banking issues, documenting interactions, and partnering with internal teams to ensure timely resolution. This is an excellent opportunity for someone looking to gain experience within the banking industry while having the potential for long-term growth through contract extension or full-time conversion.

REQUIRED SKILLS AND EXPERIENCE

• 1+ years of contact center, customer support, or help desk experience
• Strong verbal and written communication skills
• Experience supporting banking, payments, financial services
• Ability to troubleshoot basic user and payment-related issues
• Strong attention to detail and documentation skills
• Proficiency with Microsoft Office Suite

NICE TO HAVE SKILLS AND EXPERIENCE

• ACH, wire payments, or payment processing knowledge