Payment Billing & Process Optimization Associate

Capital One Group; McLean, Northern (VA, KY); Hybrid; USD 73,000 - 84,000; Full time

Job summary

Capital One is seeking an Associate, Process Manager to lead billing operations for gateways and card networks. You will audit invoices, oversee settlement, and optimize processing costs while ensuring accurate revenue tracking and compliance with PCI-DSS standards.

You will collaborate with Finance, Engineering, and Product to implement new billing features and payment methods, driving efficiency and reducing reconciliation effort across multiple locations.

Qualifications

• High School Diploma, GED or equivalent certification.
• At least 1 year of experience with Microsoft Office or G Suite.
• At least 1 year of process management experience.

Responsibilities

• Network & Gateway Fee Auditing: Review, reconcile, and audit complex monthly invoices from payment gateways, acquiring banks, and card networks (interchange fees, assessment fees, gateway processing fees).
• Transaction Billing & Settlement: Oversee end-to-end payment gateway transaction billing, ensuring accurate fee application, payout reconciliation, and revenue assurance across all payment methods.
• Discrepancy & Dispute Resolution: Identify, investigate, and resolve billing anomalies, interchange downgrades, chargeback fees, and unexpected network penalties alongside processor account managers.
• Financial Reporting & Analytics: Build and maintain financial dashboards to track processing cost trends, cost-per-transaction metrics, and margin impacts to present actionable insights to leadership.
• Process Optimization: Continuously evaluate current payment routing and fee schedules to recommend cost-reduction strategies and eliminate manual reconciliation workflows.
• Cross-Functional Collaboration: Partner with Engineering, Product, and Finance to ensure new billing features, payment methods, or gateway integrations are configured correctly for accurate fee tracking.

Skills

Microsoft Office

G Suite

Education

Bachelor's degree or certification in Lean/Agile/Six Sigma/BPM/PM

Job description

Capital One is seeking an Associate, Process Manager to lead billing operations for gateways and card networks. You will audit invoices, oversee settlement, and optimize processing costs while ensuring accurate revenue tracking and compliance with PCI-DSS standards.

You will collaborate with Finance, Engineering, and Product to implement new billing features and payment methods, driving efficiency and reducing reconciliation effort across multiple locations.