Payer Strategy & Patient Access Lead

Innovative Hematology, Inc.; Indianapolis (IN); Hybrid; USD 90,000 - 125,000; Full time

Job summary

Innovative Hematology (IHI) in Indianapolis, Indiana, seeks a Payer Relations Manager to lead the strategy, design, and execution of insurance benefits and payer-related functions across clinic and pharmacy services.

This role partners cross-functionally to evaluate workflows, identify capability gaps, and build a data-driven, patient-centered access model that supports revenue cycle performance and patient access goals.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5+ years in insurance benefits, verification, patient access, or revenue cycle operations.
• 2+ years of people management or team leadership.
• Strong data analysis and translating insights into action.
• Experience cross-functional collaboration and influencing stakeholders.
• Preferred: experience in payer strategy or operational transformation.
• Is required to be based in Indiana and have in-office presence 2-4 days/week

Responsibilities

• Lead development and execution of a payer strategy to improve patient access.
• Manage Insurance Benefits Specialists and Insurance Verification Specialists.
• Oversee eligibility, benefits investigations, and authorizations to reduce delays.
• Liaise with payers, brokers, and third-party administrators to resolve access issues.
• Establish workflows, performance standards, and quality controls for benefits and verification operations.
• Analyze payer performance metrics to drive improvements.
• Ensure compliance with payer requirements, regulatory standards, and organizational policies

Skills

Data analysis

Cross-functional collaboration

People management

Stakeholder influence

Process improvement

Education

Bachelor’s degree or equivalent

Job description

Innovative Hematology (IHI) in Indianapolis, Indiana, seeks a Payer Relations Manager to lead the strategy, design, and execution of insurance benefits and payer-related functions across clinic and pharmacy services.

This role partners cross-functionally to evaluate workflows, identify capability gaps, and build a data-driven, patient-centered access model that supports revenue cycle performance and patient access goals.